M365 Team Leader in Sydney

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

About The Role:

The M365 Team Leader plays a key role directing one of our Microsoft 365 teams. As a leader, you will be responsible for managing the day-to-day operational activities of high performing M365 professionals, providing technical mentoring and guidance to less experienced members of our team, and performing scheduling, estimating and resource planning to meet the needs of our customers. You will be accountable for delivering a first-class experience for consumers of our Intelligent Workplace services.

What You'll Do:

• Estimating, scheduling and ensuring that all resource planning requirements are sufficient to provide the required levels of availability and support.
• Managing performance and culture of a high-performance team.
• Managing team workload and priorities to achieve SLAs.
• Managing customer expectations by overseeing the support model.
• Ensuring all escalations are addressed with effective communication back to the relevant stakeholder and associated parties.
• Developing effective working relationships with other Datacom employees to ensure the best company outcome.
• Generating and sharing relevant knowledge, experience and ideas with team members to build team competence.
• Determining how to use resources to meet service level agreements and support objectives.
• Remedying complex problems and providing technical consultation in line with the established support model.
• Planning systems capabilities and resources to fulfil user requirements.
• Mentoring other engineers in the team to uplift skills.

What You'll Bring:

Required experience:

• Extensive experience in the IT industry, with a strong background in Microsoft 365 technologies.
• Proven leadership experience in a Microsoft 365-focused role, with the ability to guide and mentor technical teams.
• Deep technical knowledge across one or more Microsoft 365 services including Exchange Online, SharePoint Online, Teams, Teams Voice and Entra ID.
• Demonstrated ability to manage and deliver enterprise-level M365 solutions, ensuring alignment with customer needs and best practices.
• Strong stakeholder engagement skills, with a focus on building trusted relationships and driving continuous service improvement.

Nice to have:

• Exposure to Microsoft Power Platform and Microsoft Purview for enhanced compliance and automation capabilities.
• Experience working within Agile delivery environments.
• Relevant Microsoft certifications (e.g., MS-700, MS-203, MS-102).

Why join us here at Datacom?

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.