About the Role
As an Application Delivery Manager (ADM) within our Applications Management team, you'll be the single point of accountability for end-to-end Application Services delivery across a diverse and complex application landscape. You'll coordinate senior application management resources and drive service quality, operational stability, and continuous improvement outcomes across engagements.
Responsibilities
Service Delivery Leadership
- Own delivery of application services across the engagement landscape
- Ensure SLA compliance across incident, request, and change management
- Lead service performance, reporting, and governance cadence
Coordination & Oversight
- Coordinate workload across application groups and resolve cross-functional dependencies
- Drive major incident (P1/P2) coordination ensuring rapid restoration
- Oversee prioritisation and alignment with business‐critical applications
Stakeholder & SIAM Interface
- Act as the primary interface to stakeholders and service owners
- Coordinate with Cloud, Network, EUC, and vendors to ensure seamless service
- Support SIAM governance and cross‐service‐line outcomes
Change, Release & Lifecycle Governance
- Oversee execution of minor changes, patching, and upgrades
- Ensure lifecycle planning (patching, upgrades, vendor alignment) is delivered
- Govern risk, compliance, and audit requirements
Continuous Improvement
- Drive proactive improvements (automation, performance tuning, defect reduction)
- Leverage AI/automation (e.g., triage, pattern detection) to improve efficiency
- Lead problem management and root cause initiatives
Qualifications
Required experience:
- 10+ years in application service delivery or managed services
- Strong ITIL-based service management expertise
- Experience managing multi‐vendor/cloud enterprise environments
- Proven leadership of distributed/global teams
- Excellent stakeholder engagement and commercial awareness
Nice to have:
- Experience in project management (Agile, Prince2, PMP)
- Familiarity with automation frameworks and service delivery innovation
- ITIL V4 certification
- Business operations or managed services experience
- Construction industry/applications preferred
Application Delivery Manager | SYD in Sydney employer: Datacom
Datacom is an exceptional employer, offering a dynamic work environment in Melbourne where collaboration and technical excellence are at the forefront. Employees benefit from ongoing professional development opportunities, a strong focus on quality delivery, and the chance to work with cutting-edge IAM solutions that make a real impact for enterprise clients. Join a team that values your expertise and fosters a culture of innovation and support.
