At a Glance
- Tasks: Guide clients through CX and CCaaS transformations using AI-enabled solutions.
- Company: Join Datacom, a leader in tech consulting with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving impactful change in the industry.
- Why this job: Make a real difference by enhancing customer experiences with cutting-edge technology.
- Qualifications: Experience in CX technology and strong stakeholder engagement skills.
The predicted salary is between 126909 - 155111 $ per year.
Datacom is seeking an experienced CX Technology Consultant to guide enterprise and government clients through CX and CCaaS transformation journeys. You will advise on AI-enabled contact centre solutions, across Genesys Cloud, NICE CXone, Twilio Flex, and Amazon Connect, and help translate business needs into scalable technical designs.
You will engage stakeholders, develop strategic roadmaps, and implement AI-driven improvements to drive better customer outcomes and reduce cost to serve.
CX & CCaaS Transformation Consultant employer: Datacom
Datacom is an exceptional employer, offering a dynamic work environment in Melbourne where collaboration and technical excellence are at the forefront. Employees benefit from ongoing professional development opportunities, a strong focus on quality delivery, and the chance to work with cutting-edge IAM solutions that make a real impact for enterprise clients. Join a team that values your expertise and fosters a culture of innovation and support.
