At a Glance
- Tasks: Be the friendly first point of contact for customers, solving problems and providing support.
- Company: Join Datacom, a company dedicated to making a difference in people's lives across Australia and New Zealand.
- Benefits: Enjoy career development, fully paid Cert III in IT, corporate discounts, and social events.
- Other info: Flexible shifts with excellent training and growth opportunities await you!
- Why this job: Make a real impact while developing your skills in a supportive and dynamic environment.
- Qualifications: Strong communication skills, attention to detail, and a team player attitude are essential.
The predicted salary is between 47250 - 57750 $ per year.
At Datacom, we work with organizations and communities across Australia and New Zealand to make a real difference to people’s lives. We help our clients use technology to innovate, grow, and empower Australians to access the support they need — when they need it. We’re passionate about developing, retaining, and promoting diverse talent.
We’re hiring full-time Customer Service Representatives to join our Modbury-based Federal Government support team. In this role, you’ll be the friendly and professional first point of contact for customers — helping them solve problems, access essential services, and achieve the best possible outcomes. Every interaction is unique. You’ll use your empathy, listening skills, and problem-solving abilities to deliver high-quality experiences that truly make a difference.
What You’ll Do:
- Handle inbound customer enquiries via phone, email, and processing items
- Build rapport quickly while providing accurate, timely information
- Identify and resolve issues by following clear processes and guidelines
- Meet Key Performance Indicators (KPIs) for customer satisfaction and service quality
What We’re Looking For:
- Clear, confident verbal and written communication
- Strong attention to detail and accuracy under time pressure
- Team player who contributes to a positive environment
- Empathy and patience, especially when assisting people in challenging situations
- Comfortable navigating multiple computer systems (typing speed 20 WPM or higher)
- Australian Citizenship and ability to obtain and maintain a Security Clearance
- Previous customer service or contact centre experience is highly regarded but not essential — transferable skills are welcome; our training will set you up for success
Operating Hours:
Full-time roles available. Rostered shifts Monday–Friday between 7:00am and 7:30pm on a rotating roster, with some flexibility to support your commitments outside of work.
Benefits:
- Excellent career development with proven pathways through Datacom Academy
- Fully paid Cert III in IT, with course fees and study time covered during paid work hours
- Best-in-class reward & recognition programs
- Corporate retail discounts & regular social events
- Paid parental leave
- $1,000 employee referral program
At Datacom, you’ll work alongside good, genuine people in a welcoming, inclusive environment. You’ll have opportunities to learn new skills, grow your career, and make a meaningful difference for customers across Australia. If you’re looking for meaningful work, vocational training, and real career progression, we’d love to hear from you.
Customer Service Representative in Paradise employer: Datacom Connect
Datacom Connect offers entry-level roles that provide hands-on experience and the opportunity to earn a Certificate III in IT while working in a supportive team environment. The company emphasizes professional growth, encouraging employees to build their technology and digital skills as they progress in their careers. With a focus on positive attitudes and problem-solving, Datacom Connect fosters a culture of learning and development.
