At a Glance
- Tasks: Support clients with Azure services and ensure a smooth onboarding experience.
- Company: Join Data#3, a leading tech company known for its inclusive culture.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Data#3 values honesty, excellence, agility, respect, and teamwork.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Experience with Azure and strong customer relationship skills are essential.
The predicted salary is between 70000 - 120000 $ per year.
Join a workplace that values diversity and inclusivity. We are seeking a highly skilled and experienced Microsoft Azure Specialist to join our growing team.
Role responsibilities:
- Act as a one-stop shop for Azure services, billing, and support.
- Understand customers’ requirements as you support the sales team through to deal closure.
- Assist in tender presentations.
- Upsell support options and articulate the value of Data#3’s offerings.
- Maintain strong relationships with customers, Microsoft, and internal teams.
- Ensure our customers understand the different vendor programs.
- Ability to articulate business and technical value statements of Azure solutions to all customer organisational levels.
- Responding to all customer queries in a timely manner.
- Maintain awareness of customer issues.
Technical:
- Understand the different ways a customer can consume Azure.
- Tailor service offers to meet customers’ business and technical requirements (e.g., Azure migration, health checks and optimization).
- Estimate Azure consumption costs and provision tenancies/plans.
- Identify optimization opportunities (Azure Hybrid Benefit, Reserved Instances, Savings Plans).
Customer Success Responsibilities:
- Facilitate customer onboarding to ensure a positive customer experience.
- Log and manage support calls and escalations.
- Deliver tailored value solutions to meet customer needs.
- Clearly differentiate Data#3’s solution offerings.
- Provide customers with value solutions to meet their needs.
- Respond to billing inquiries.
Experience:
- Demonstrated experience working with Azure.
- Demonstrated work history and experience in dealing with customers at all organisational levels.
- Ability to develop strategic relationships with new and existing clients via various communication platforms including but not limited to phone, email and ServiceNow.
- Possess the skills and traits necessary to be a successful CSP Azure Specialist such as professionalism, exceptional time management and organisational skills, a sense of urgency, and a dedication to continuous improvement.
Who is Data#3?
Listed in 1997, Data#3 is now an ASX200 listed company reporting gross sales of $2.8 Billion in 2024 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji. Voted HRD's Employer of Choice for the last 10 years, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customers.
Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.
Microsoft CSP Specialist – Azure in Melbourne employer: Data#3
Data#3 is an exceptional employer, recognised as HRD's Employer of Choice for 11 consecutive years, offering a vibrant work culture that prioritises diversity and employee well-being. Located in Brisbane, our team enjoys a supportive environment with ample opportunities for professional growth, where your expertise in Microsoft licensing can truly make an impact on technology decisions for a diverse range of clients. Join us to be part of a leading IT services provider that values innovation and fosters strong relationships within the industry.
