Data#3 is seeking a Senior Service Desk Analyst to join our managed services team in Brisbane and Sydney. You will own major incidents, provide timely updates, guide junior analysts, contribute to process improvements, and help transition new clients while delivering exceptional customer service in a fast-paced environment.
Strong communication, ownership, and problem-solving skills are required, with familiarity of ITIL practices and common ITSM platforms like ServiceNow.
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Senior Service Desk Analyst: Major Incidents Lead in Brisbane employer: Data#3
Data#3 is an exceptional employer, recognised as HRD's Employer of Choice for 11 consecutive years, offering a vibrant work culture that prioritises diversity and employee well-being. Located in Brisbane, our team enjoys a supportive environment with ample opportunities for professional growth, where your expertise in Microsoft licensing can truly make an impact on technology decisions for a diverse range of clients. Join us to be part of a leading IT services provider that values innovation and fosters strong relationships within the industry.
