Ready to take the next step in your Service Desk career?
We’re looking for a Senior Service Desk Analyst to join our Managed Services team in Brisbane/Sydney
This is a great opportunity for someone with strong technical troubleshooting and customer service skills who enjoys taking ownership, supporting others, and working in a fast-paced service environment.
What you’ll be doing
- Provide responsive technical support and deliver a high level of customer service
- Investigate, diagnose and resolve issues using remote system management tools
- Assess the urgency and impact of incidents and requests
- Take ownership of Major Incidents and provide timely stakeholder updates
- Support Service Desk Analysts through queue management, knowledge review and quality assurance
- Assist with new and improved Service Desk processes
- Participate in the transition of new clients
- Identify and document knowledge gaps
- Contribute to continuous improvement across the Service Desk
What we’re looking for
You’ll bring strong written and verbal communication skills, excellent customer service capability and the ability to stay effective in busy, high-pressure situations.
Experience or knowledge across the following will be highly regarded:
- Windows 10 & Windows 11 troubleshooting
- PC hardware troubleshooting
- Microsoft Office and Outlook
- Active Directory and Exchange
- ServiceNow or similar ITSM ticketing platforms
- ITIL and Service Level Agreements
- Mentoring and supporting Service Desk Analysts
Relevant tertiary or diploma qualifications and industry certifications are desirable, with ITIL v4 will be highly regarded.
Data#3 is ASX200 listed and reported gross sales of $3.4 billion in FY26. Headquartered in Brisbane we have approximately 1,400 employees across 12 locations in Australia and Fiji.
We have been voted HRD's Employer of Choice for the last 11 years and named Top 10 for Australia’s Best Workplaces in Technology by Great Place To Work in 2026.
At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application. Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.
Sound like your next move? We’d love to hear from you. Apply today!
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Senior Service Desk Analyst in Brisbane employer: Data#3
Data#3 is an exceptional employer, recognised as HRD's Employer of Choice for 11 consecutive years, offering a vibrant work culture that prioritises diversity and employee well-being. Located in Brisbane, our team enjoys a supportive environment with ample opportunities for professional growth, where your expertise in Microsoft licensing can truly make an impact on technology decisions for a diverse range of clients. Join us to be part of a leading IT services provider that values innovation and fosters strong relationships within the industry.
