ReadytotakethenextstepinyourServiceDeskcareer?
We’relookingforaSeniorServiceDeskAnalysttojoinourManagedServicesteaminBrisbane/Sydney.
Thisisagreatopportunityforsomeonewithstrongtechnicaltroubleshootingandcustomerserviceskillswhoenjoystakingownership,supportingothers,andworkinginafast-pacedserviceenvironment.
Whatyou’llbedoing
Provideresponsivetechnicalsupportanddeliverahighlevelofcustomerservice
Investigate,diagnoseandresolveissuesusingremotesystemmanagementtools
Assesstheurgencyandimpactofincidentsandrequests
TakeownershipofMajorIncidentsandprovidetimelystakeholderupdates
SupportServiceDeskAnalyststhroughqueuemanagement,knowledgereviewandqualityassurance
AssistwithnewandimprovedServiceDeskprocesses
Participateinthetransitionofnewclients
Identifyanddocumentknowledgegaps
ContributetocontinuousimprovementacrosstheServiceDesk
Whatwe’relookingfor
You’llbringstrongwrittenandverbalcommunicationskills,excellentcustomerservicecapabilityandtheabilitytostayeffectiveinbusy,high-pressuresituations.
Experienceorknowledgeacrossthefollowingwillbehighlyregarded:
Windows10&Windows11troubleshooting
PChardwaretroubleshooting
MicrosoftOfficeandOutlook
ActiveDirectoryandExchange
ServiceNoworsimilarITSMticketingplatforms
ITILandServiceLevelAgreements
MentoringandsupportingServiceDeskAnalysts
Relevanttertiaryordiplomaqualificationsandindustrycertificationsaredesirable,withITILv4willbehighlyregarded.
Data#3isASX200listedandreportedgrosssalesof$3.4billioninFY26.HeadquarteredinBrisbanewehaveapproximately1,400employeesacross12locationsinAustraliaandFiji.
WehavebeenvotedHRD'sEmployerofChoiceforthelast11yearsandnamedTop10forAustralia’sBestWorkplacesinTechnologybyGreatPlaceToWork®in2026.
AtData#3,wevaluediversity,equity,andinclusionaskeytoathrivingworkplace.Wearecommittedtobuildingaculturewhereeveryonefeelswelcome,respected,andvalued—andweencourageyourapplication.Data#3willrequestaspartoftherecruitmentprocess,referencechecks,policechecksandverificationofyourrighttoworkinAustralia.
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Hirer responsiveness Salary match Number of applicants
Information Technology Services 1,001-5,000 employees
Data#3 Limited is an ASX200 company focused on helping customers to harness the power of people and technology for a better future.
Built on a foundation of over 45 years’ experience, combined with world-leading vendor technologies, Data#3 is constantly evolving its solutions and services to enable its customers’ success. Leveraging solutions such as cloud, modern workplace, security, data & analytics and connectivity, combined with Data#3’s services across consulting, project, resourcing and managed services, Data#3 is delivering the digital future.
Data#3 Limited is an ASX200 company focused on helping customers to harness the power of people and technology for a better future.
Built on a foundation of over 45 years’ experience, combined with world-leading vendor technologies, Data#3 is constantly evolving its solutions and services to enable its customers’ success. Leveraging solutions such as cloud, modern workplace, security, data & analytics and connectivity, combined with Data#3’s services across consulting, project, resourcing and managed services, Data#3 is delivering the digital future.
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What can I earn as a Service Desk Analyst
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Senior Service Desk Analyst in Brisbane employer: Data#3 Limited
Data#3 is an exceptional employer that values its employees by fostering a collaborative and innovative work culture in the heart of Melbourne. With a strong focus on professional development, employees are encouraged to grow their skills while delivering top-notch support to senior executives. The company offers competitive benefits and a dynamic environment that makes every day rewarding and meaningful.
