Coordinator Operations Management in Melbourne

Lead customer and business support services that enable effective operational delivery. Drive performance, data and business insights to improve decision-making and outcomes.

As Coordinator Operations Management, you’ll play a key role in strengthening how Council supports, measures and improves its operational services. You’ll lead customer and business support functions, use data and insights to drive better outcomes, and ensure strong governance, compliance and quality assurance across the portfolio. This is an opportunity to make a meaningful impact by connecting people, processes, systems and performance to deliver better outcomes for our community.

About the role:

• Lead the effective delivery of customer and business support services across Council’s operations, providing oversight of operational systems, processes and performance.
• Combine strong people leadership with business and operational expertise to monitor performance, identify improvement opportunities and ensure effective governance, compliance and quality assurance.
• Provide reporting, insights and strategic advice to support informed decision-making and help drive continuous improvement.

You will:

• Lead customer and business support services.
• Monitor performance, data and business outcomes.
• Ensure governance, compliance and quality assurance.
• Oversee operational systems and processes.
• Drive continuous improvement and capability.
• Provide strategic advice and insights.
• Lead and develop a high-performing team.
• Support innovation and organisational readiness.

About you:

You are an experienced operations, business performance or service management professional with the ability to connect people, systems, data and processes to improve organisational outcomes. To be successful in this role, you will bring:

• Demonstrated experience leading customer, business support, operations or service management functions.
• Relevant tertiary qualifications and demonstrated experience in operations management, business improvement, systems, service delivery, compliance or a related field.
• Strong experience monitoring and analysing performance, data and business outcomes.
• Demonstrated ability to drive operational improvement through better processes, systems and practices.
• Strong governance, compliance, assurance and quality management experience.
• Experience leading, developing and managing staff and building team capability.
• Strong analytical and conceptual skills, with the ability to translate complex information into practical operational solutions.
• Excellent communication, negotiation and stakeholder engagement skills.
• Experience preparing reports and providing advice and insights to senior leaders.
• Strong financial management and budget monitoring skills.
• Experience working within local government or a similar public sector environment will be highly regarded.

Why Darebin?

Darebin City Council is committed to equity, diversity and inclusion. We proudly serve one of the most diverse communities in Victoria, and we know that a diverse workforce strengthens our ability to deliver meaningful outcomes.

We offer:

• A supportive team environment.
• Opportunities for professional development and career growth.
• A workplace that values collaboration, integrity, respect and creativity.
• The chance to make a real difference.

Applications close on 20 October 2026 at 11:30pm.

For a confidential discussion about the role and the opportunity, contact Lauren Toledo, Talent Acquisition Partner.

Pre-employment Checks:

Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply. To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.