At a Glance
- Tasks: Provide advanced technical support and training on Variable Speed Drives (VSDs).
- Company: Join a dynamic team focused on customer satisfaction and innovation.
- Benefits: Flexible work environment, mentoring, and global opportunities for growth.
- Other info: Inclusive culture that values diverse backgrounds and promotes internal growth.
- Why this job: Make a real impact by solving complex problems and supporting customers.
- Qualifications: Hands-on experience with VSDs and a Certificate III in Electrotechnology required.
The predicted salary is between 49500 - 60500 $ per year.
We are seeking a highly skilled and motivated Technical Support Engineer to join our dynamic team. The ideal candidate will be a subject matter expert in Variable Speed Drives (VSDs) and will be responsible for providing advanced technical support, including complex on-site repairs and service partner training. This role is critical in ensuring customer satisfaction and fostering strong relationships with our service partners.
Key responsibilities
- On-Site Technical Support: Travel to customer sites to diagnose, troubleshoot, and perform complex repairs on VSDs, ensuring minimal downtime and optimal performance.
- Partner Training: Develop and deliver comprehensive training programs to our partners, empowering them with the knowledge and skills to effectively sell, install, and support our VSD products.
- Technical Expertise: Serve as the go-to technical expert for all VSD-related inquiries, providing timely and accurate support to both customers and internal teams.
- Pre-Sales Support: Collaborate with the sales team to provide technical guidance and support during the pre-sales process, including product demonstrations and application analysis.
- Product Development Feedback: Provide valuable feedback to the product development team based on field experience and customer interactions to drive continuous improvement of our VSD offerings.
- Documentation: Create and maintain technical documentation, including service reports, training materials, and best practice guides.
- Technical Line Support: Supports with incoming telephone, voice mail, e-mail and/or in person requests for assistance from internal & external customers as required.
- After Hours Support Line: Participate in a rotating on-call schedule to provide after-hours technical support to customers and service partners.
About you
- Hands-on experience in working with VSDs, including installation, commissioning, and troubleshooting, and a strong ability to deliver effective technical solutions.
- Proficiency in diagnosing and repairing complex electrical and electronic systems, with a required Certificate III in Electrotechnology Electrician (A grade license).
- Ability to work well independently, with a willingness to travel to customer sites locally and interstate as required.
- Strong communication and presentation skills, with the ability to convey technical information to both technical and non-technical audiences.
- A mindset of problem-solving and a commitment to providing excellent customer and partner support.
Promotion from within and support for learning with mentoring, training, and access to global opportunities. Flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Inclusive work environment where people of all backgrounds are respected and valued. You will receive a total rewards package that varies by country. They are worth asking about - we think they're great.
Technical Support Engineer/Technician in Melbourne employer: Danfoss
As a Senior Technical Sales Engineer, you'll thrive in a dynamic environment that champions innovation and collaboration. Our commitment to employee growth is evident through our robust mentoring and training programs, ensuring you have the tools to excel while enjoying a flexible work-life balance. With a focus on inclusivity and respect for diverse backgrounds, we offer a rewarding workplace where your contributions directly impact our customers' success and drive revenue growth.
