At a Glance
- Tasks: Lead a team to create amazing customer experiences and inspire loyalty.
- Company: Join Dan Murphy's, part of the Endeavour Group, known for its vibrant culture.
- Benefits: Enjoy exclusive discounts, wellbeing support, and career growth opportunities.
- Other info: Be part of a community that values diversity and creativity.
- Why this job: Make a real impact in a fun, inclusive environment while developing your leadership skills.
- Qualifications: Passion for people development and experience in fast-paced environments.
The predicted salary is between 62100 - 75900 $ per year.
If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in-store customer experiences and inspiring merchandising that keep our community returning to Dan’s!
We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.
The ROLE:
- Motivate and lead your team to deliver a world-class customer experience which promotes customer loyalty and contributes to revenue growth.
- Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure.
- Lead the way with in-store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve.
- Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture.
- Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making.
The YOU:
- YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers.
- YOU are passionate about people development and motivate others to dream big and reach their potential.
- YOU are no stranger to a fast-paced environment and use forward thinking in your decision making.
- YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community.
- YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment.
How we take care of our PEOPLE:
- An exclusive discount card for Dan Murphy's, BWS and other Endeavour Group brands including ALH pubs.
- Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W.
- Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.
- Grow your career within Dan Murphy’s and the wider Endeavour Group network.
If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!
Candidates will be required to complete a functional screening assessment as part of the recruitment process.
We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.
Customer Experience Manager in Melbourne employer: Dan Murphy's
At Dan Murphy's Richmond, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Fulfilment Manager, you'll not only enjoy exclusive discounts across our brands but also benefit from comprehensive wellbeing support and career growth opportunities within the Endeavour Group network. Join us in creating a fun and rewarding environment where your leadership can truly shine and make a difference.
