Client Relationship Manager in Sydney

One of Australia’s most prestigious law firms is seeking a high-calibre

Client Relationship Manager to join its Sydney-based team.

Sitting at the intersection of client strategy, sector leadership and cross-practice collaboration, this role offers a unique opportunity to shape and drive relationship programs for a portfolio of the firm’s most important clients.

You will also lead the

Financial Services sector program , working closely with senior partners, the CMO, Head of BD, and a national BD & marketing team.

This is a key hire within a progressive, high-performing environment known for innovation, cultural ambition and commercial results.

Sydney | Job ID: 149711

Key Responsibilities

• Strategic Client Relationship Management
• Manage a small portfolio of high priority clients, including strategy development, relationship mapping, client-team coordination, and reporting.
• Partner with senior lawyers to deepen cross-practice engagement, identify opportunities, and embed account-level planning.
• Own client listening initiatives (formal and informal), using feedback to inform strategy and service improvement.
• Track and report on relationship metrics – meetings, referrals, feedback outcomes – and share insights across the business.
• Leverage AI tools and data analytics to surface client trends, map white-space opportunities, and drive proactive engagement.
• Financial Services Sector Leadership
• Develop and execute the firm’s Financial Services sector strategy in collaboration with sector partners.
• Shape client targeting, thought leadership, market positioning, events, and sponsorship plans.
• Maintain visibility across pipeline activity and coordinate sector meetings and internal reporting.
• Work with BD and Comms teams to elevate the firm’s reputation in Financial Services across media, content, and digital.
• Lead continuous improvement efforts for how the firm engages, measures and evolves its approach to sector work.
• What We’re Looking For
• 8+ years in a senior BD, client, or account management role within professional services (legal sector preferred but not essential).
• Proven experience managing high-value client programs with measurable results.
• Commercial acumen and sector understanding, particularly across Financial Services or similar regulated industries.
• Gravitas and EQ – able to influence senior stakeholders and drive collaboration in complex environments.
• Hands-on, strategic operator who enjoys both relationship-building and the systems/structure needed to make client programs succeed.
• Strong project management skills, with the ability to juggle competing priorities and keep momentum across client and sector streams.
• Proficiency with CRM and analytics tools (Salesforce, Inter Action, Nexl, etc.) is highly regarded.

Why This Role?

This is a strategic relationship position with

• True client ownership.
• Sector responsibility.
• Exposure to firm leadership and a firm-wide impact.
• A culture that welcomes innovation, data thinking and people who push for better.

Whether you’re looking to step up from a client‑facing very Senior Adviser role, or bring your experience in an established manager level capacity from another firm or Big 4 environment, this role offers both platform and progression .

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