At Cairns Hardware, we're committed to being Australia's most trusted trade supplier. We build long‐term partnerships with our customers by providing reliable service, practical solutions, and a genuine commitment to helping their businesses succeed.
As an Account Manager, you'll be responsible for managing a portfolio of trade and business customers, building strong relationships, and delivering exceptional customer service.
You'll spend time meeting with customers, understanding their business needs, identifying opportunities to support their growth, and ensuring Cairns Hardware remains their supplier of choice.
This role is ideal for someone who enjoys working with people, solving problems, and creating long‐term customer partnerships.
Key Responsibilities
- Research, quote and follow through special orders (price or non‐stocked goods).
- Follow up with builders to convert quotes to orders.
- Monitor orders and ensure delays are communicated to the builders.
- Review invoices to ensure accuracy at all times.
- Maintain a working knowledge of key customer requirements and assist the store in ordering and managing stock at agreed levels.
- Respond to customer enquiries, demonstrate an appropriate level of product knowledge and explain technical information as required.
- Manage existing trade relationships – build a profile of each key customer and their requirements.
- Undertake a visitation programme to support trade customers and build relationships and sales.
- Undertake regular product training with market‐leading brands.
About You
We're looking for someone who:
- Has experience in sales, account management, customer service, or business development.
- Enjoys building relationships and working with customers.
- Is self‐motivated, organised, and results‐focused.
- Has proven ability to juggle multiple account management projects at a time, while maintaining a sharp attention to detail.
- Has strong communication and interpersonal skills.
- Can identify opportunities and develop practical solutions.
- Works collaboratively and builds positive relationships with colleagues and customers.
- Holds a current Driver's Licence.
Experience in the plumbing, construction, building supplies, or trade industries highly desirable.
Why Join Cairns Hardware?
At Cairns Hardware, our people make the difference. We are committed to creating a workplace where individuals are supported to grow, contribute, and succeed.
- A competitive salary package (including tools of the trade).
- Fully maintained company vehicle.
- Ongoing learning and development.
- A supportive and collaborative team environment.
Account Manager employer: Dahlsens Building Centres Pty
Dahlsens Building Centres Pty is an exceptional employer that values hands-on leadership and teamwork in a dynamic manufacturing environment. With a strong commitment to safety, quality, and employee development, we offer opportunities for growth and advancement while fostering a supportive work culture. Located in a vibrant community, our team enjoys a collaborative atmosphere where every contribution is recognised and valued.
Contact Details:
Dahlsens Building Centres Pty Recruitment Team
