Service Supervisor in Unanderra

Reports to: Business Manager

Position Purpose: To oversee the Service team and ensure all work is carried out while maintaining efficiency and a high standard of safety and quality. To assist in streamlining processes, manage resources, and ensure adherence to policies and procedures of the Service team. To generate and review quoting and invoicing for the Service team and ensure key customers are informed of additional services they could be utilising.

Key Responsibilities

• Oversee work being carried out by Service technicians in the field and ensure that DFE safety and quality standards are being maintained.
• Run and report on weekly team briefings and monthly 1:2:1 sessions for Service team members covering job requirements, safety, key focuses for the week and professional development.
• Liaise with Admin team on booked and completed jobs to ensure that the workforce is being assigned and managed correctly and invoicing is correct for portal upload.
• Quote for Service jobs and new services that require technical expertise or where site visits are required pre-quote.
• Material Management for both large and small ticket items for the service team – liaising with Admin team where required.
• Coordination and scheduling of larger, or more complex jobs.
• Driving new verticals and services for DFE customers.
• Ensure Service team members are presentable, and vehicles maintained in accordance with DFE standards.
• Report to, and support Construction team on relevant project tasks as required.

Additional Duties

• Provide technical assistance and oversight of Admin team managing service functions and assist with any ongoing training or coaching sessions to ensure a clear and consistent experience for DFE customers.
• Liaise with Senior Leadership team on continuous improvement and sales initiatives as required.
• Assist in ensuring adherence to company procedures and policies across the service team.

PERSONAL SPECIFICATIONS

• Comfortable with SimPRO Field Service Management Software and Microsoft Office Suite of programs.
• Customer Service Focused: Committed to providing exceptional service.
• Communication Skills: Ability to communicate effectively and adapt to different audiences.
• Team management: Committed to developing and maintaining a high performing service team.
• Attention to Detail: Strong accuracy and written skills for both internal and external communications.
• Commercial Awareness: Ability to apply practical knowledge in a commercial setting.
• Teamwork: A strong team player, willing to assist and support others.
• Time Management & Organisation: Ability to accomplish objectives efficiently within deadlines.
• Knowledge and interest in emerging trends and technologies around Energy Efficiency and Energy Monitoring programs.

Personal Attributes

• Professionalism: Maintains a high standard of conduct and represents the company with integrity.
• Confidence: Demonstrates self-assurance in decision-making and communication.
• Adaptability: Embraces change with a positive attitude and a proactive mindset.
• Curiosity: Demonstrates a desire for continuous learning and self-improvement and an interest in growing with the company.