Cyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems.
With over 16,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization’s culture and requirements.
OVERALL POSITION OBJECTIVE
Responsible for the activities related to Information Technology (IT) in the company, involving the definition, development, maintenance and operation of systems, as well as for maintaining the ar-ea's technological level up to date, conducting studies and implementing new procedures and tech-niques. Is responsible for the selection of hardware, software and supplies. Defines the Information Technology Director Plan, as well as company policies for centralization and/or decentralization of data processing.
In this role, you will be:
- All the support with respect to IT-INFRA is only through Service Desk (Service now) for Ser-vice requests, incidents & change management.
- Deployment of Cyient images on Desktop/Laptops.
- Remote technical support for the diagnosis, troubleshooting and resolution of problems in the operating system and applications.
- Provide remote assistance in the application installation and configuration.
- Addressing Server Hardware failures and raising incidents to vendor and co-ordination with vendors (sometimes we need to troubleshoot based on Vendor instructions,
- Preparation of ISMS and Security Documentation (only soft copies will be maintained) and facing an internal and external Audits
- Patch management maintenance and release for Desktop / Laptops / Servers/ software in terms of Windows and AV patches.
- Onboarding \ off-boarding of associates and creating of AD and email account for new join-ers and termination of ID’s resigned associates.
- As part of IT Infra Budgeting, Remote Support team will discuss with Delivery head on busi-ness forecasting & Technology enhancement and prepare the budget with respect to IT In-fra HW.
- Coordinating with Cyient Customers for any application issues while accessing Customer Ap-plication.
Key Accountability Description
- Deploy, configure and maintain servers, virtualisation platforms and cloud services (Microsoft 365, Entra ID, Intune, Exchange, SharePoint).
- Ensure systems availability, patching and backup targets are met on a daily/weekly/monthly basis. Implement and standardise build, deployment and configuration processes across Windows and Linux endpoints.
Technical Support
- Provide L2/L3 technical support to the service desk team and end users across all regions.
- Resolve incidents and service requests within agreed SLAs, escalating to vendors where required.
- Maintain clear documentation, knowledge articles and troubleshooting guides.
Network & Security
- Monitor network performance and proactively identify and resolve connectivity issues.
- Apply security controls, vulnerability remediation and endpoint compliance in line with company policy.
- Manage device lifecycle including provisioning, patching and retirement using endpoint management tools (Intune, ManageEngine Endpoint Central).
- Automate routine tasks using PowerShell and other scripting tools to improve efficiency.
- Ensure software and third-party applications are kept current and licensed.
Quality Control/Assurance
- Ensure service delivery meets quality requirements based on process documents and guidelines.
- Ensure improved performance and quality of service delivery on a weekly/monthly basis.
- Participate in change management, root cause analysis and post-incident reviews.
- Work effectively as part of the team, with both internal and external key stakeholders.
- Coordinate with vendors, service providers and regional IT teams (AU, SG, JP) on projects and support activities.
Key Behaviours, Skills and Experience
- Excellent verbal and written communication skills
- Strong troubleshooting and analytical skills
- Capability of working autonomously and in teams collaboratively
- Strong attention to detail
Additional Technical Skills
- Active Directory and Group Policy
- Nutanix hyperconverged infrastructure (AHV, Prism)
- PowerShell scripting and automation
- Windows and Linux server and endpoint administration
- Backup and recovery solutions
Cyient is an Equal Opportunity Employer.
Cyient recruits, employs, trains, compensates, and promotes regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, and other protected status as required by applicable law. We are proud to be a diverse and inclusive company where our people can focus their whole self on solving problems that matter.
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Information Technology Infrastructure Team Lead in Parramatta employer: Cyient
Join a dynamic team in Sydney as a Senior Full Stack Developer, where innovation meets collaboration in the fast-paced telecom sector. Our company fosters a vibrant work culture that prioritises employee growth through continuous learning opportunities and mentorship, ensuring you can advance your career while contributing to impactful projects. Enjoy competitive benefits, a supportive environment, and the chance to work with cutting-edge technologies that enhance both your skills and the efficiency of our operations.
