At a Glance
- Tasks: Provide exceptional customer support and enhance client experience through calls and emails.
- Company: Join a diverse and supportive team at Cushman & Wakefield.
- Benefits: Flexible shifts, comprehensive training, and genuine career progression.
- Other info: Enjoy a collaborative environment with clear opportunities for advancement.
- Why this job: Kickstart your career in a role that values your growth and offers full training.
- Qualifications: A people person with strong communication skills; experience in customer service is a plus.
The predicted salary is between 54000 - 66000 $ per year.
Customer Experience Consultant
Job Description Summary
• Genuine career progression - we hire from within!
- Hybrid, flexible working options in a permanent, full time role
- Entry level roles - we provide full training & ongoing development
We are looking for an enthusiastic individual to join our exciting Customer Experience Consultant team in Melbourne.
You'll play a key role in providing exceptional customer support, and enhancing the overall client experience.
Job Description
Important: To be eligible for this role, applicants must be Australian citizens.
- What you'll be doing;
- Be the first point of contact for incoming calls and emails from our clients (average of 60-70 interactions (blend of calls & emails) daily calls per day, approx 30-40 emails per day)
- Accurately log client requests into our systems
- Resolve queries efficiently and professionally
- Meet client KPI's and contribute to team targets
- Deliver outstanding customer satisfaction
- Support and improve internal processes and procedures
What we're looking for;
- A natural 'people person' who enjoys helping others
- A confident communicator with a passion for customer service
- Excellent phone manner and a knack for sending concise emails
- Strong multi-tasker, juggling different tasks without compromising quality
• High attention to detail and accuracy, a natural problem solver!
- Positive attitude, integrity, and honesty
- Organised, self-disciplined, and a team player
- Experience in a call centre environment or customer service role (ie, retail or hospitality etc) is a plus but not essential - we'll provide full training so you can develop your career!
- Proficient in computer literacy and keyboard skills
What's in it for you?
- Full time, permanent role with flexible shifts ranging from 7am - 11am start times, and 3pm - 7pm finish times
- Comprehensive training to set you up for success
- A great opportunity to shift careers or explore a new path
- A supportive, collaborative team invested in your growth
- A diverse organization that values different perspectives
- Clear opportunities for growth and career advancement
Only shortlisted candidates will be contacted.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply.
Cushman & Wakefield promotes safety at all times.
- INCO: "Cushman & Wakefield"
- #J-18808-Ljbffr
Customer Experience Consultant in Melbourne employer: C&W Services (S)
C&W Services (S) offers genuine career progression opportunities, hiring from within and providing full training and ongoing development for employees. The company promotes a hybrid and flexible working environment, ensuring a supportive culture that values employee growth and satisfaction. With a focus on exceptional customer service, C&W Services (S) fosters a dynamic workplace where individuals can thrive and contribute to team success.
