At a Glance
- Tasks: Book and arrange travel for VIP clients, ensuring exceptional service and creative solutions.
- Company: Join Amex GBT, a leader in travel with a collaborative and inclusive culture.
- Benefits: Enjoy flexible benefits, travel perks, and access to 20,000+ courses for personal growth.
- Other info: Flexible shifts available; embrace a dynamic work environment with career advancement opportunities.
- Why this job: Make an impact in the travel industry while working from home with a supportive team.
- Qualifications: Experience in travel, strong communication skills, and a passion for client service.
The predicted salary is between 49500 - 60500 $ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodations for some of our top clients at Amex GBT. Working from the comfort of your own home, you'll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience.
If you're curious, collaborative, and enjoy working in an environment that prioritises quality of interactions over quantity of calls, this may be the perfect role for you!
What You'll Do on a Typical Day
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided
- Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
- Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company's travel policy
- Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We're Looking For
- Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently
- Teamwork and openness to feedback
Location
Australia
Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.
The #TeamGBT Experience
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
We are committed to providing reasonable accommodation to qualified individuals with disabilities.
For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
Specialized Travel Counselor in Canberra employer: CW Government Travel
CW Government Travel offers a collaborative and inclusive work culture where employees can thrive in their roles as Specialized Travel Consultants. The company emphasizes quality interactions over quantity, providing opportunities for professional growth while working from home. Employees are encouraged to be creative and proactive in delivering exceptional travel solutions for corporate clients.
