At a Glance
- Tasks: Provide top-notch support to customers and troubleshoot tech issues.
- Company: Join Cutcher & Neale, a supportive team that values collaboration.
- Benefits: Flexible work hours, professional development, and a great work-life balance.
- Other info: Work from Brisbane, Sydney, Newcastle, or Melbourne in a dynamic environment.
- Why this job: Make a real difference by helping customers succeed with their technology.
- Qualifications: Passion for customer service and strong problem-solving skills required.
The predicted salary is between 62100 - 75900 $ per year.
Job Description
About Cutcher & Neale At Cutcher & Neale we are True Professionals who believe in being Stronger Together by empowering our people to be their best and do their best work.
We do this by providing a supportive team environment, ongoing professional and personal development opportunities, and a genuine balance between work and life commitments.
Visit our Careers page to see what our team have to say about working at Cutcher & Neale.
About Cutcher & Neale At Cutcher & Neale we are True Professionals who believe in being Stronger Together by empowering our people to be their best and do their best work.
We do this by providing a supportive team environment, ongoing professional and personal development opportunities, and a genuine balance between work and life commitments.
Visit our Careers page to see what our team have to say about working at Cutcher & Neale.
Your new opportunity
Join our Business Systems team as a Product Support Consultant and play a key role in helping customers get the most out of their technology solutions.
As a Product Support Consultant, you'll help customers get the most out of their business systems by providing practical support, troubleshooting issues and building strong relationships.
You'll be part of a collaborative team that values knowledge sharing, continuous improvement and helping customers succeed.
This role can be based in Brisbane, Sydney, Newcastle or Melbourne.
We're looking for someone to join us full-time and are open to working with the right candidate to agree on a schedule that supports both our team and client needs.
What You'll Do
- Deliver outstanding customer support by responding to enquiries and providing guidance on product functionality, usage and troubleshooting.
- Analyse and investigate issues, working with internal teams to identify and implement effective solutions.
- Escalate complex issues when required and keep customers informed throughout the resolution process.
- Build strong customer relationships through proactive communication and support.
- Collaborate with product development and internal teams to share customer feedback and contribute to product improvements.
- Maintain accurate records of customer interactions, support requests and resolutions.
- Develop and maintain comprehensive product knowledge and stay up to date with industry trends and product enhancements.
- Support customer education through training, resources and best-practice advice.
- What You'll Bring
- A passion for delivering exceptional customer service and building strong client relationships.
- Strong problem-solving skills and the ability to analyse and resolve system and process-related issues.
- Excellent communication skills and the ability to explain technical concepts in a clear and practical way.
- Initiative to work independently while contributing positively to a collaborative team environment.
- A desire to learn, innovate and identify opportunities to improve customer outcomes.
- Advanced Microsoft Office skills and strong attention to detail.
- Experience working with an ERP product, with exposure to Ostendo highly regarded.
Ready to join us?
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Product Support Consultant employer: Cutcher & Neale Accounting and Financial Services
Cutcher & Neale Accounting and Financial Services is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located in vibrant Melbourne or Newcastle, we provide our team with opportunities to enhance their skills while contributing to meaningful client outcomes in risk insurance. Join us to be part of a collaborative environment where your contributions are valued and rewarded.
Contact Details:
Cutcher & Neale Accounting and Financial Services Recruitment Team
