Fleet Account Manager – Hybrid in Melbourne

ABOUT US
At Custom Fleet, we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today. When you join Custom Fleet, you’re joining a business that is Going Places. With us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered and have lots of fun celebrating our success.

ABOUT THE ROLE
We are seeking an Account Manager who is passionate about the fleet industry, customer service and is results-orientated. This role is focused on providing outstanding service to several high-profile customers. The ideal candidate will be part of a supportive team who share a passion for quality, performance and overall customer satisfaction.

• Execute and prioritise daily enquiries, complex or routine, in accordance with clients’ policies, procedures and priorities.
• Apply knowledge and understanding of assigned client business and fleet requirements.
• Collaborate with other departments to deliver seamless client experiences.
• Act as the initial point of contact for customer issues and collaborate with internal stakeholders to ensure resolution.
• Build relationships as an effective business partner.
• Ensure compliance with KPIs and SLAs with customers, suppliers and internal stakeholders.
• Support Relationship Managers in driving profitable volume growth.
• Assist Relationship Managers in closing growth and retention opportunities.
• Manage lease term deviations to ensure vehicle utilisation is maximised.
• Deliver best-in-class service to delight and retain existing and prospective customers.
• Foster improved cross-department collaboration and communication.

EDUCATION & EXPERIENCE
Ideally 2 to 5 years of relevant Customer Service experience, with a track record of building and maintaining trusted customer relationships. Experience working with internal stakeholders on proposals and issue resolution. Successful record of contributing to optimisation and growth of existing customer accounts.

• Strong needs-identification skills.
• Operational Excellence – accountable for driving operational excellence.
• Intermediate to Advanced proficiency in Microsoft PowerPoint, Word and Excel.
• Strong business communication skills.
• A keen interest to develop and grow within the Account Management field.
• Matrix management experience.
• Product knowledge – has pursued, developed and applied knowledge of company products.

ABOUT YOU
The successful candidate will demonstrate the following:

• Manages complexity.
• Customer focus.
• Action oriented.
• Plans and aligns.
• Ensures accountability.
• Collaborates.
• Communicates effectively.
• Instils trust.
• Situational adaptability.

FOR YOU
We offer industry-leading Custom Perks including:

• Annual performance bonus.
• Take 5 program - potential to earn an extra week of annual leave.
• Collaborative hybrid work environment.
• Company-funded social events.
• Dress-for-your-day policy.
• Intersection - our Diversity Network.
• Cultural leave swap.
• Ongoing investment in your growth.
• Reward and recognition programs.
• Volunteer and community engagement opportunities.
• Wellbeing leave.

HOW TO APPLY
Please submit your resume and cover letter by clicking Apply Now. At Custom Fleet, we are committed to growing a team made up of diverse people, skills and experiences. We encourage applications from all backgrounds, communities and industries.

OUR DIVERSE CREW
Research shows that women and people from diverse backgrounds are less likely to apply for roles if they don’t meet every qualification. If after reading this you’re not sure you tick every single criterion but have the passion to get behind our Ways of Working, we think you should click that apply button anyway.

UNLAWFUL CONDUCT COMMITMENT
Custom Fleet is dedicated to maintaining a culture of respect with zero tolerance of discrimination, harassment and victimisation.