At a Glance
- Tasks: Provide exceptional customer support via calls and emails, resolving queries efficiently.
- Company: Join a diverse and supportive team at Cushman & Wakefield.
- Benefits: Flexible shifts, comprehensive training, and genuine career progression.
- Other info: Enjoy a collaborative environment that values diverse perspectives.
- Why this job: Kickstart your career in customer service with full training and growth opportunities.
- Qualifications: A people person with strong communication skills; experience is a plus but not essential.
The predicted salary is between 42750 - 52250 $ per year.
- Job Title
- Customer Service Consultant
Job Description Summary
Genuine career progression - we hire from within!
Hybrid, flexible working options in a permanent, full time role Entry level roles - we provide full training & ongoing development We are looking for an enthusiastic individual to join our exciting Customer Experience Consultant team in Parramatta.
You'll play a key role in providing exceptional customer support, and enhancing the overall client experience.
Job Description What you'll be doing
- Be the first point of contact for incoming calls and emails from our clients (average of 60-70 interactions (blend of calls & emails) per day, approx 30-40 emails per day)
- Accurately log client requests into our systems
- Resolve queries efficiently and professionally
- Meet client KPI's and contribute to team targets
- Deliver outstanding customer satisfaction
- Support and improve internal processes and procedures
What we're looking for
- A natural \"people person\" who enjoys helping others
- A confident communicator with a passion for customer service
- Excellent phone manner and a knack for sending concise emails
- Strong multi-tasker, juggling different tasks without compromising quality
• High attention to detail and accuracy, a natural problem solver!
- Positive attitude, integrity, and honesty
- Organised, self-disciplined, and a team player
- Experience in a call centre environment or customer service role (ie, retail or hospitality etc) is a plus but not essential - we'll provide full training so you can develop your career!
- Proficient in computer literacy and keyboard skills
- What's in it for you
- Full time, permanent role with flexible shifts ranging from 7am - 11am start times, and 3pm - 7pm finish times
- Comprehensive training to set you up for success
- A great opportunity to shift careers or explore a new path
- A supportive, collaborative team invested in your growth
- A diverse organization that values different perspectives
- Clear opportunities for growth and career advancement
- Important
Applicants must be eligible to work in Australia.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply.
Cushman & Wakefield promotes safety at all times.
INCO: \"Cushman & Wakefield\"
Customer Service Consultant in Sydney employer: Cushman & Wakefield
Cushman & Wakefield Brisbane is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement within the building consultancy sector. Located in the vibrant city of Brisbane, our team enjoys a supportive environment that values safety, quality, and the delivery of impactful solutions for our clients.
