At a Glance
- Tasks: Lead account management, ensuring top-notch service delivery and client satisfaction.
- Company: Join Cushman & Wakefield, a leader in innovative real estate solutions.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Diverse and inclusive workplace with a focus on safety and teamwork.
- Why this job: Make a real impact by managing key accounts and driving service excellence.
- Qualifications: 6+ years in account management or related fields; strong leadership skills required.
The Account Lead acts as the senior account owner, delivering overall account governance, client relationship management, commercial performance, financial oversight, service delivery assurance, and coordination of key stakeholders across the data centre account. This role ensures the account is managed in line with contractual obligations, company standards, client expectations, SLAs, KPIs, compliance requirements, and agreed financial targets. The role provides leadership across planning, reporting, risk management, vendor performance, budget control, and governance, while relying on the technical and operational teams for day-to-day execution of site activities.
About the Role:
- Own overall account delivery, ensuring services are governed, measured, and delivered in line with contractual requirements, client expectations, and Cushman & Wakefield standards.
- Act as the primary account leadership point for the client, maintaining clear ownership of account performance, priorities, risks, actions, and service improvement plans.
- Oversee account financial governance, including budget tracking, forecast inputs, spend control, cost reporting, procurement visibility, invoicing coordination, and commercial risk management.
- Lead SLA, KPI, audit, compliance, and management reporting processes, ensuring account performance, service risks, and contractual obligations are visible, accurate, and tracked to closure.
- Coordinate vendors, suppliers, and cross-functional teams across technical operations, EHS, finance/admin, procurement, and service delivery to manage performance, cost, and contractual dependencies.
- Provide senior escalation oversight for service-impacting risks, client concerns, compliance matters, and unresolved operational issues, while driving continuous improvement across governance, reporting, stakeholder experience, and service delivery maturity.
About You:
- Minimum 6+ years of relevant experience in account management, facilities management, data center operations, service delivery management, or contract management within a mission-critical environment.
- Diploma or Bachelor’s Degree in Business Administration, Facilities Management, Engineering, Finance, IT, or a related discipline.
- Proven experience owning account governance, client relationships, service performance reviews, stakeholder management, and escalation management in a client-facing environment.
- Strong financial and commercial awareness, including budget tracking, forecasting inputs, cost control, procurement and invoice oversight, and commercial risk management.
- Experience managing teams, vendors, and cross-functional support functions, including finance/admin, technical operations, procurement, compliance, and service delivery teams.
- Strong communication, structured leadership, and organizational discipline, with familiarity in SLA/KPI reporting, risk management, compliance frameworks, audit processes, and vendor governance.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
Account Lead in Sydney employer: Cushman & Wakefield
Cushman & Wakefield Brisbane is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement within the building consultancy sector. Located in the vibrant city of Brisbane, our team enjoys a supportive environment that values safety, quality, and the delivery of impactful solutions for our clients.
