At a Glance
- Tasks: Deliver exceptional experiences to residents and visitors while managing on-site services.
- Company: Join Cushman & Wakefield, a leading global real estate services firm.
- Benefits: Career development, flexible environment, and a commitment to diversity and inclusion.
- Other info: Supportive culture with opportunities for growth and advancement.
- Why this job: Be part of a team that transforms workplaces and makes a positive community impact.
- Qualifications: Strong customer service background and excellent communication skills required.
The predicted salary is between 28350 - 34650 $ per year.
As a Customer Experience Associate, this role delivers an exceptional resident and visitor experience in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective, and quick.
About the role:
- Meet and greet visitors proactively in a timely manner
- Manage reception services to ensure a positive customer experience
- Announce arrival of guests
- Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements
- Accountable for workplace operations
- Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, etc. are clean and are being used for the correct purpose
- Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues
- Ensure locker and parking data integrity is maintained
- Meeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirements
- Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace
About You:
- Strong reception or hospitality / customer service background
- Professional verbal and written communication skills
- Ability to multi-task
- Able to demonstrate a common sense approach to problem solving
- Minimum completion of Higher School Certificate
Why join Cushman & Wakefield?
- Being part of a growing global company
- Career development and a promote from within culture
- A supportive and flexible environment
- A workplace which promotes diversity and inclusion in everything we do
At the very heart of Cushman & Wakefield lies an unrelenting commitment to creating an inclusive culture that benefits employees and creates a positive community impact. We are passionate about championing industry change and celebrating the diversity of our people, our business and our clients. As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
Customer Experience Associate in Adelaide employer: Cushman & Wakefield
Cushman & Wakefield Brisbane is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement within the building consultancy sector. Located in the vibrant city of Brisbane, our team enjoys a supportive environment that values safety, quality, and the delivery of impactful solutions for our clients.
