Systems Support Officer (s51)

$85,781 - $93,836 (G05) + 17% superannuation

Job Reference: 1684428

At Curtin we are committed to embedding the voices and perspectives of Aboriginal and/or Torres Strait Islander peoples at the forefront of our decision-making to create an environment in which everyone thrives.

In line with Curtin’s 2030 Strategic Plan, Curtin University is committed to optimising employment outcomes for Aboriginal and Torres Strait Islander people. In an effort to increase Aboriginal and Torres Strait representation in the University, Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this role, pursuant to Section 51 of the Equal Opportunity Act 1984 (WA).

About the Role

At Curtin University, we're transforming how students connect with the information, services and support they need throughout their university journey.

Our OASIS Enhancement Program is an exciting initiative designed to create a more connected, intuitive and personalised digital experience for students. Building on the successful refresh of our student portal, the program will introduce new functionality to support student orientation, academic planning, communications and campus engagement.

We're looking for a motivated and solutions-focused Systems Support Officer to join our Development and User Experience team and contribute to this important program of work.

Key responsibilities include:

• Manage incoming enquiries and support tickets, keeping users informed and escalating complex matters.
• Support the Senior Business Analyst with workflow coordination and day-to-day systems administration.
• Assist with OASIS access, provide user guidance and training, and maintain clear process documentation.
• Work with developers, UX analysts and colleagues to resolve issues, capture feedback and support ongoing improvements.

SELECTION CRITERIA

We welcome applicants with transferable experience in administration, student services, service desks or systems support.

To be successful, you will demonstrate:

• A relevant degree or equivalent combination of experience, education and training.
• Experience supporting users, administering processes or working with digital systems, with a willingness to learn.
• Strong organisation, problem-solving and attention to detail, including managing competing requests and knowing when to expand.
• Clear, culturally respectful communication and a collaborative approach to supporting people with varied technical confidence.

Experience with ticketing systems such as ServiceNow, access administration or user training is desirable, not essential.

Role Requirements

• As this is a fixed-term contract, you will require current work rights in Australia that match the tenure of this role
• Successfulapplicantswill be subject to a National PoliceClearance, and background, integrity, and reference checks to Curtin’s satisfaction. This role requires that the successful candidate must undergo and maintain an up-to-date Working with Children Check

About Curtin University

Curtin University proudly stands among the top one percent of global universities according to the ARWU 2026 rankings. We are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research. Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live.

For more information, please visitour Diversity and Inclusion page:

https://staff.curtin.edu.au/discover-curtin/diversity-equity-and-inclusion-at-curtin/

What We Offer You:

This full-time, fixed-term role attracts a salary package of $85,781 - $93,836 (G05) per annum plus 17% superannuation.

Situated on Whadjuk Nyungar Country, our vibrant Bentley campus includes an art gallery, gym, childcare and medical centre, bus station, accessible parking and endless food options including a supermarket. Aside from the vibrant campus life, we offer more than just a job. Curtin offers a wide range of generous benefits, including additional leave, salary packaging, health and wellbeing services and an array of discounts for retail, travel and much more.

For more reasons to work at Curtin, please visithttps://staff.curtin.edu.au/discover-curtin/

Applications close: 8:00PM (AWST), 13 November 2026

Late applications or applications received via email will not be considered, and only successful candidates will be contacted.

Please note we are not accepting applications from recruitment agencies at this time.

Curtin reserves the right at its sole discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time. We reserve the right to remove the advert earlier than the date on the advert.

Curtin University is Western Australia's largest and most culturally diverse university with Australia's third largest international student population. With campuses in Singapore, Malaysia, Dubai and Mauritius well as face-to-face teaching in a number of countries, Curtin has a strong commitment to international engagement. This cultural diversity adds a rich and valuable dimension to our campus atmosphere, preparing all graduates to live and work effectively in an increasingly global environment.

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