At a Glance
- Tasks: Bring our membership program to life through engaging promotions and partnerships.
- Company: Join the National Trust Queensland, a leading environmental charity.
- Benefits: Enjoy a 32-hour work week, flexible hours, and professional development opportunities.
- Other info: Work in a supportive environment with access to wildlife and nature.
- Why this job: Make a real impact on wildlife conservation while gaining hands-on marketing experience.
- Qualifications: Degree in marketing or relevant experience; passion for loyalty marketing is a plus.
The predicted salary is between 47250 - 57750 $ per year.
About National Trust Queensland and Currumbin Wildlife Sanctuary
The National Trust of Australia (Queensland) (NTAQ) is a membership-based environmental charity that connects people to significant places, collections and stories. NTAQ manages a diverse portfolio of wildlife, tourism and heritage assets, including Currumbin Wildlife Sanctuary and the award-winning Astra Lumina night walk. The Sanctuary is one of Queensland’s earliest nature-based tourist destinations and is in the Queensland Tourism Awards Hall of Fame. It is a physical embodiment of NTAQ’s mission: to conserve and advance our natural and cultural heritage for future generations. Membership is one of the biggest ways locals connect with the Sanctuary.
We’re looking for a Marketing Coordinator - Loyalty and Partnerships to help our membership program thrive.
About the Role
This is a hands-on marketing role where you’ll bring the membership plan to life. Reporting to the Digital Marketing Manager, you’ll be planning promotions, writing and sending the emails and SMS that keep Members engaged, and working with partners to create offers people love. You’ll work with teams right across the organisation and you’ll get to see how a major attraction really runs. On a busy day you might swap your desk for the Sanctuary and help Guest Services activate one of your members offers in person.
In a typical month you might:
- Launch a member promotion, from the idea and the T&Cs to the web page, products and communication
- Build and send email and SMS campaigns, and help set up automated welcome and renewal journeys in the CRM
- Establish a new partner deal and promote it to staff, members and visitors
- Run a member competition, from entries through to calling the winner
- Monitor and report on renewals, new Members and attrition, with insights reaching all the way to the Board & Senior Management
- Test a new AI tool, product or system that saves the team time
- Help a member navigate our website then learn from what they have told you to help the team improve the customer journey.
It’s a 32-hour week, which leaves plenty of time to enjoy living on the Gold Coast.
About You
You’re a proactive marketer with a can-do attitude. You might be fresh out of uni with an internship or summer job under your belt. Or you might be in your second role and ready for more ownership (maybe you’ve just moved to the Gold Coast). Either way, you’ll ideally bring:
- A degree in marketing, communications, business or similar, or relevant marketing experience
- An understanding of, or passion for, loyalty and membership marketing
- Hands‑on experience creating email, or digital campaigns (an internship counts)
- Experience with a CRM or marketing automation platform (such as HubSpot), website content management or ticketing systems (highly regarded, not essential)
- Comfortable with numbers, Excel and reporting, and curiosity about what the data is telling you
- Strong writing and proofreading skills, and an eye for detail
- An interest in using AI tools and automation to work smarter
- Administration or Customer Service skills and confidence to talk to our members
- Comfort working in an environment that includes native wildlife such as birds and reptiles
- Initiative‑led and confident sharing new ideas and ways of doing things
What we can offer
Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State, we also are committed to ensuring our Team Members are protected, taken care of and of course celebrated! We offer current and future team members:
- Benchmarked Salary
- A 32-hour work week, with flexible hours and work arrangements where operationally appropriate
- Hands‑on mentoring from experienced managers within our Marketing Team
- A supportive and collaborative environment that fosters learning and growth
- Opportunity for professional development
- Free On‑Site Parking
- Tertiary Education Partners for access to recognised Qualifications
- Flexible Working Arrangements and Study Leave
- NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous retail & food & beverage discounts
- Currumbin Wildlife Sanctuary Family & Friends Passes
- Access to 470+ fitness facilities through Fitness Passport for you and your family
- The chance to work for a not-for-profit making a real difference for Australian wildlife, conservation and heritage
We appreciate the time taken to apply. While every application will be reviewed, due to the volume of applications received only shortlisted candidates will be contacted. All applicants will be advised of the outcome of their application.
Marketing Coordinator employer: Currumbin Wildlife Sanctuary
At National Trust Queensland, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work environment. As the Head of Visitor Operations at Currumbin Wildlife Sanctuary, you will not only lead a passionate team dedicated to delivering outstanding visitor experiences but also enjoy benefits such as flexible work arrangements, professional development opportunities, and access to our beautiful wildlife sanctuary. Join us in making a meaningful impact on conservation and heritage while enjoying a rewarding career in a vibrant location.
Contact Details:
Currumbin Wildlife Sanctuary Recruitment Team
