At a Glance
- Tasks: Manage custom apparel orders from enquiry to delivery, ensuring everything runs smoothly.
- Company: CUPCKE Apparel, a vibrant brand in the triathlon and cycling community.
- Benefits: Join a growing team with opportunities for personal and professional development.
- Other info: Work in a supportive, founder-run environment with a passion for sports.
- Why this job: Be the key link between clients and design, making a real impact on their experience.
- Qualifications: Strong attention to detail and at least a year in customer-facing roles.
The predicted salary is between 63000 - 77000 $ per year.
CUPCKE Apparel makes custom performance apparel for triathlon clubs, cycling teams, run crews and events across Australia and the US. This role takes over the day to day of looking after custom clients. You will be the person who makes sure every order moves from first enquiry to kit in hand without anything slipping through.
You start casual, learning clients, product and how a custom order runs from design brief to delivery, with the founders alongside you. Once you are running orders on your own, the role moves to full time. From there you take ownership of client accounts and run client services end to end.
Key responsibilities
- Own the relationship between clients and the design team, and keep every custom order on track.
- Take new custom orders from clubs, teams and events, and set them up correctly from day one.
- Be the main point of contact for clients from first enquiry through to delivery.
- Sit between client and designer: gather design briefs, pass on feedback clearly, and keep design rounds moving.
- Manage artwork approvals, sizing, quantities and order details with a sharp eye for errors.
- Place and track factory orders and keep clients informed on production and delivery.
- Keep the CRM and order tracking current so nothing is sitting unowned.
- Handle customer emails and messages with care and speed.
- Support Shopify product set up and online order admin.
About you
- Strong attention to detail. Custom apparel has a lot of moving parts and small mistakes are expensive.
- Organisation. You like systems, lists and knowing where everything is up to.
- Clear, friendly written communication. Most of this job is email and messages.
- The ability to manage several orders at different stages at once without dropping any.
- At least a year in a customer facing or coordination role, such as hospitality, retail, front desk or events.
- Reliable and on time. We are a small team and people count on each other.
- An understanding of triathlon, cycling or running is nice to have.
- Experience with Shopify, Klaviyo, Canva or monday.com is nice to have.
About us
We are a small, founder-run business based in Noosa and we grew out of The Cupcake Cartel, one of the biggest triathlon communities in the country. Most of our clients train and race, and they expect their kit to be right. We are hiring because the business is growing and the founders need to spend more time winning new clubs and teams, which means handing the day to day of looking after our clients to someone who will own it.
Account Manager employer: CUPCKE Apparel
CUPCKE Apparel is an exceptional employer that fosters a collaborative and supportive work culture in the beautiful setting of Noosa. As a small, founder-run business, we prioritise employee growth and offer hands-on training alongside the founders, ensuring you gain valuable experience while managing client accounts. With a focus on detail and organisation, you'll thrive in an environment where your contributions directly impact our clients' satisfaction and the company's success.
