At a Glance
- Tasks: Deliver advanced IT support and troubleshoot issues across corporate and manufacturing locations.
- Company: Join a leading tech company focused on innovation and community impact.
- Benefits: Competitive salary, training opportunities, health insurance discounts, and flexible work culture.
- Other info: Enjoy a supportive culture that empowers your potential and offers excellent career growth.
- Why this job: Make a real difference in IT operations while growing your career in a dynamic environment.
- Qualifications: 5+ years of IT experience, strong communication skills, and relevant certifications preferred.
The predicted salary is between 75600 - 92400 $ per year.
The Senior IT Support Specialist works independently to deliver advanced IT and Manufacturing IT (MFG IT) operational support, ensuring system availability, efficiency, and reliability while driving continuous improvement across services.
This role is based out of our office in Brisbane.
In this role, you will make an impact in the following ways
- Operations & Advanced Troubleshooting
- Provide Tier 2/3 local and remote hardware, software, network, and server support across corporate and manufacturing locations.
- Diagnose and manage system compliance tools (Antivirus, Tanium, SOTI, Macrium, WSUS).
- Support server infrastructure, hosted applications, and lead remote teams during major incident resolutions.
- Perform full device life cycle management: OS installation, provisioning, deployment, backup/recovery, and decommissioning.
- Service Management & Governance
- Manage incidents and requests from initiation through closure, maintaining high customer satisfaction and SLA compliance.
- Enforce Cummins IT governance, security standards, and operational guidelines.
- Author and update Standard Operating Procedures (SOPs) and technical knowledge base documentation.
- Project Delivery & Vendor Management
- Serve as an active project team member executing IT service line deliverables using standard Project Management tools.
- Coordinate and supervise third-party vendors and contractors for onsite installations and hardware activities.
- Travel to regional Cummins facilities on short notice for critical hands‑on operational or project tasks.
- Continuous Improvement
- Analyze support trends to drive root‑cause analysis and preventive measures.
- Apply continuous improvement tools (e. g., Six Sigma) to enhance service delivery efficiency and reduce operational costs.
Responsibilities
To be successful in this role you will need the following
- Associate Degree, relevant industry training, or certifications preferred.
- ITIL knowledge or certification desirable.
- MCSE certification preferred.
- Excellent written and verbal communication skills are required
- 5 Plus years of experience in a similar role
Compensation and Benefits
- Competitive salary package
- Further training provided on site.
- Income Protection continuance insurance
- Discounts with select private health insurance, PC software/hardware and a range of vehicles.
- Annual remuneration review
- Participation in an annual variable compensation (bonus) program
- A range of personal and professional benefits
- Onsite parking
- Employee Assistance Program available to employees
- Paid Parental leave (Conditions apply)
- Our culture believes in
- POWERING YOUR POTENTIAL
. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #Life At Cummins is all about.
Qualifications
Experience
Intermediate level of relevant work experience required. 3-5 years of experience.
- Effectively balances and transitions between multiple IT functions and shifting priorities to meet business needs and SLA commitments.
Engages with customers to capture requirements, manage expectations, and prioritise work based on criticality and overall business impact.
- Provide local and remote problem solving for Europe, incidents and requests, including equipment installation, decommissioning and life cycle management.
- Operates effectively both when following instructions and when working autonomously, consistently executing high ‑ quality deliverables to meet business needs.
- Have comprehensive understanding of operational technology used across all the IT functions (Networks, Servers, Computers, Printers, Telecoms) with advanced knowledge of Manufacturing IT.
- Ensure governance and compliance of Cummins standards through the correct management and engagement of the IT environments, guiding customers to the correct tools and processes for IT request.
- Project team member to execute various IT service line deliverables across multiple functions, utilising the defined Project Management tools and processes.
- Manage onsite & external suppliers to complete installation activities ensuring adherence to Cummins standards.
- Flexibility to travel to provide hands on troubleshooting for operational or project related activities which can be pre-planned or at short notice.
- #J-18808-Ljbffr
Senior IT Support Specialist employer: Cummins
Cummins is an exceptional employer that prioritises sustainability and environmental excellence, offering a dynamic work culture where innovation thrives. With a strong commitment to employee growth, you will have the opportunity to lead impactful initiatives across the Asia Pacific region, all while being part of a collaborative team dedicated to making a difference. Located in a diverse and vibrant region, Cummins provides unique advantages such as exposure to various cultures and practices, enhancing both personal and professional development.
