Payroll Officer / Payroll Helpdesk Team (Canberra)
Join a growing payroll team supporting employees across a nationwide organisation.
Your new employer
Join an organisation where the work you do directly supports the delivery of important services nationwide. As part of a growing Payroll Helpdesk team, you'll play a key role in ensuring employees receive accurate, timely payroll support while contributing to an organisation focused on service excellence, integrity and continuous improvement.
Your new role
Whether you're building your payroll career or looking to step into a leadership position, there are opportunities available across APS4, APS5 and APS6 levels.
As an APS4 Payroll Officer, you will:
- Provide first-point payroll support to employees and managers
- Respond to enquiries relating to pay, leave and employment conditions
- Process payroll transactions and maintain employee records
- Assist staff with payroll self-service functions and systems
- Manage helpdesk requests and escalate complex matters where required
- Contribute to the delivery of accurate, timely and professional payroll services
As an APS5 Senior Payroll Officer, you will:
- Manage more complex payroll enquiries and transactions
- Validate payroll calculations and undertake quality assurance activities
- Support and coach junior team members
- Maintain payroll procedures, work instructions and knowledge articles
- Liaise with stakeholders to resolve payroll issues
- Identify opportunities to improve payroll processes and service delivery
As an APS6 Payroll Team Leader, you will:
- Lead the day-to-day operations of the Payroll Helpdesk
- Allocate, monitor and manage team workloads and service delivery
- Oversee complex payroll processing and compliance activities
- Act as the first escalation point for payroll enquiries
- Coach, mentor and develop team members
- Drive process improvements and contribute to operational reporting and planning
What you'll need to succeed
- Must be an Australian citizen
To be successful, you'll bring:
- Previous payroll experience within a complex organisation
- Strong customer service and stakeholder engagement skills
- Attention to detail and a commitment to accuracy
- Ability to interpret policies, procedures and employment conditions
- Strong problem-solving and organisational skills
- Experience using payroll systems, ideally Aurion or a similar HR/payroll platform
- The ability to work collaboratively in a fast-paced environment
For APS5 and APS6 opportunities, experience managing complex payroll matters, coaching staff or leading operational activities will be highly regarded.
What you'll get in return
- Potential remote working opportunity within Australia
- Attractive salary packages across APS4, APS5 and APS6 classifications
- Ongoing professional development and career progression
- Flexible and supportive team environment
- Opportunity to work with experienced payroll professionals
- Meaningful work supporting employees across a national organisation
- A collaborative workplace culture focused on continuous improvement
Accountant: Budgets, Payroll & Reporting - Full Time in Canberra employer: Cultural Attache', Embassy of the Sultanate of Oman
The Embassy of the Sultanate of Oman offers a unique opportunity for an Accountant to thrive in a supportive and culturally rich environment in Barton ACT. With a focus on employee growth, the embassy promotes a collaborative work culture that values communication and attention to detail, ensuring that staff can develop their skills while contributing to meaningful diplomatic efforts. Enjoy competitive salary packages, including superannuation, and the chance to engage with diverse stakeholders in a role that balances professional development with a commitment to community.
Contact Details:
Cultural Attache', Embassy of the Sultanate of Oman Recruitment Team
