At a Glance
- Tasks: Support sales teams and ensure top-notch customer experiences in the design industry.
- Company: Leading design destination in Australia & New Zealand, known for iconic furniture and homewares.
- Benefits: Career growth opportunities, dynamic work environment, and a chance to connect with design professionals.
- Other info: Ideal for those looking to build relationships in the architecture and design industry.
- Why this job: Join a passionate team and make a real impact in the exciting world of design.
- Qualifications: Experience in customer service or sales administration; passion for design is a plus.
The predicted salary is between 47250 - 57750 $ per year.
Cult Design is Australia & New Zealand's leading design destination, representing some of the most iconic names in furniture, lighting and homewares, from the international masters of Carl Hansen, Fritz Hansen & Zanotta, to our contemporary Australian collection of NAU. Established in 1997, we have been at the forefront of the design industry through our commitment to authenticity, product excellence and exceptional customer service. We span across six showrooms in Australia, New Zealand and Singapore, and we are looking to welcome a Customer Operations Administrator to our Chippendale office.
About the opportunity
As a valued member of a national team that supports retail and commercial sales consultants, you will work closely with internal and external stakeholders across the sales and delivery process to ensure the very best customer experience. From responding to initial enquiries and preparing quotations through to delivery coordination with our logistics team and goods invoicing, you will play an integral role to help bring projects to life. This position will provide you with a great opportunity to establish relationships in the architecture and design industry, and is ideal for those seeking future career growth.
- Fielding enquiries from existing and new retail, trade & wholesale customers and providing options
- Preparing quotes, sales orders, specifications/proposals, and tender documentation
- Preparing reports and price lists for wholesale accounts
- Responding to requests for samples
- Raising Purchase Orders and highlighting potential volume discounts
- Liaising with customers and sales on any changes to delivery dates
- Planning deliveries for major projects with our Logistics team
- Processing Warranty Applications and other claims
We're looking for someone who:
- Has formal qualifications or training in Customer Service, Sales Administration or Project Management (desirable)
- Has a minimum of 2 years' work experience in sales administration or customer service
- Is able to deal with challenging customer interactions
- Demonstrates a positive and professional attitude in their work
- Is a team player, and able to work cooperatively with internal and external stakeholders to ensure high levels of customer satisfaction.
Furniture industry experience is welcomed, however a passion for customer experience and a genuine interest in premium design are equally important.
Customer Operations Administrator in Sydney employer: Cult Design
Cult Design is not just a leader in the design industry; it's a vibrant workplace that fosters creativity and collaboration. Located in Chippendale, our team enjoys a supportive culture that prioritises employee growth and development, offering opportunities to build valuable relationships within the architecture and design sectors. With a commitment to excellence and a focus on exceptional customer service, we provide a rewarding environment for those passionate about premium design.
