Cubic Group is seeking a seasoned Regional Head of Customer Success to lead Global Services in the defined region. You will own customer outcomes across four Lines of Service, ensuring governance, escalation management, and continuous improvement.
You will coordinate SDMs, Technical Account Managers, and other functional roles to drive regional success. The role reports to the Senior Director, Customer Success and requires strong ITIL practice, cross-functional influence, and a track record of
APAC Regional Head of Customer Success & Escalations in Sydney employer: Cubic Group
Cubic Group is an exceptional employer, offering a dynamic work environment in Townsville that fosters collaboration and innovation within the Defence and Technology sectors. Employees benefit from comprehensive professional development opportunities, a supportive culture that values teamwork, and the chance to engage in impactful projects both locally and internationally. With a focus on enhancing capabilities and operational readiness, Cubic Group empowers its staff to make meaningful contributions while enjoying a balanced work-life experience.
