At a Glance
- Tasks: Lead service delivery and governance for our Managed Services customers.
- Company: Join Cube Networks, a dynamic tech company focused on innovation.
- Benefits: Competitive salary, professional growth, and access to cutting-edge tools.
- Other info: Inclusive workplace with mentorship and continuous development opportunities.
- Why this job: Make a real impact by enhancing customer experiences and driving service excellence.
- Qualifications: 5-10 years in Service Management & Governance, ITIL and COBIT knowledge required.
The predicted salary is between 63000 - 77000 $ per year.
Cube Networks is on the lookout for a Service Delivery Manager to join our team. The
Service Delivery Manager is responsible for the Cube Service Management & Governance function to our Managed Services customers, here they are interacting with leaders and team members across the customers, Cube business and Managed Services team.
- Primary function
- Maintain authentic and strategic governance relationships with customers, internal teams, vendors, and the wider Cube resource network at various levels
- Deliver a high quality and highly valued managed services customer experience through the governance processes and services that Cube provides to its customer.
- Work with the Senior Services Manager to plan and execute on tactical and strategic initiatives around improving the MS governance services being delivered.
This includes managing the ongoing governance capacity demands of the nominated MS customers, including establishing the governance capabilities needed to grow Cube’s Managed Services for these customers.
- Assist in the management of the MS maturity and compliance model, where this will drive the ongoing measurement and improvement of the services being delivered to Cube customers.
- Measure and ensure that Cube meets its contracted customer SLA and OLA’s to a nominated set of MS customers.
Qualifications
- Minimum 5-10 years practical experience in providing Service Management & Governance services, including:
- ITIL Service Management Framework
- COBIT – Control Objectives for Information Technologies
- Minimum 3-5 years’ experience with an enterprise level systems integrator and or managed services provider
- Minimum 3-5 years in a Service Management role, where you have owned the Service Delivery and Governance function across multiple large enterprise customers.
- Minimum 2-3 years of service, commercial and contractual management of large enterprise customers.
What We Offer
- Competitive salary package.
- Opportunities for professional growth and development.
- A collaborative and dynamic work environment.
- Access to the latest tools and technologies in the networking field.
- 24/7 support team for continuous development and mentorship.
Cube Networks is an Equal Opportunity Employer.
We value diversity and are committed to creating an inclusive workplace for all.
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Service Delivery Manager in Melbourne employer: Cube Networks
Cube Networks is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Senior Network & Security Engineer. With a focus on employee growth, you will have access to ongoing professional development opportunities while working on cutting-edge enterprise solutions for APAC clients. Located in Australia, the company offers a dynamic environment where your contributions directly impact the success of complex projects, ensuring a rewarding and meaningful career.
