As Senior Network Security Engineer you are accountable for providing comprehensive customer support services, security platform/technology administration, capacity management, fault investigation & analysis, specialising in the core network (route/switch), wireless, load balancing and network/application security technologies - providing timely updates and ensuring the fault is given the correct level of priority and attention according to their contracted service level agreements (SLAs). This is a demanding support position with the ability to articulate solutions clearly and confidently to Cube customers with a high degree of technical knowledge across a broad range of technologies and products.
The role is a permanent position within our Managed Service Team. Having experience across with Juniper, Palo Alto and Fortinet is a must
Primary Objectives: -
- Log all incidents into ITSM (IT Service Management) tool (reactive or proactive) according to the entitlement of service
- Correctly logging incidents and service requests, categorising and prioritising them in line with customer contract, priority, and impact and service level agreements with the customer
- Proactively monitoring (event management) and recording alerts into ITSM generated from network monitoring and management tools.
- Attempt to diagnose and resolve escalated 2nd level incidents to existing problems or known errors.
- Dealing with incoming incidents in a professional, courteous manner over the phone and via email
Industry Experience & Skills
- 5+ years of customer-facing experience working closely to understand their business and technical requirements to then develop solutions
- 5+ years of practical hands-on experience in lifecycle managing, supporting, and troubleshooting core network (route/switch), wireless and network/application security technologies
- Proven experience with Palo Alto or Juniper route and switch technologies
- Proven experience with Cisco security products (including ASA, and ISE) with a strong preference for relevant certifications
- Experience with load balancing technology (i.e.: F5 or NetScaler)
Technical
Relevant current industry certifications are essential in 2 or more of the following
- Juniper Certifications – JNCIA, JNCIE
- Palo Alto Certifications – PCNSE
- Experience in using Service Now.
- Experience in Network Management (i.e. SolarWinds and Nagios).
Cube Networks is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace for all.
#J-18808-Ljbffr
Senior Network Security Engineer in Melbourne employer: Cube Networks Pty
At Cube Networks, we are committed to fostering a collaborative and supportive work environment where our employees can thrive. As a Technical Consultant, you'll have the opportunity to work on diverse enterprise projects while benefiting from ongoing training and career development in a culture that values innovation and teamwork. With hybrid working flexibility and access to leading Microsoft technologies, Cube Networks is an excellent employer for those looking to make a meaningful impact in the tech industry.
