At a Glance
- Tasks: Build relationships and drive member engagement for a thriving business community.
- Company: Join CUB, backed by industry leaders Mark Bouris and Daniel Hakim.
- Benefits: Accelerated career growth, Loyalty Leave, and networking with top entrepreneurs.
- Other info: Fast-growing company with exciting expansion opportunities.
- Why this job: Make genuine connections and impact the success of ambitious business leaders.
- Qualifications: 2+ years in Relationship Management or similar roles with strong communication skills.
The predicted salary is between 62100 - 75900 $ per year.
Build relationships. Create connections. Drive retention.
Join a high-performing team powering the success of some of Australia’s most ambitious business leaders.
Backed by Mark Bouris and Daniel Hakim, CUB (Club of United Business) is building Australia’s most iconic private business community.
We’re looking for a standout Relationship Manager to own a portfolio of members and deliver an exceptional experience from onboarding through to renewal.
This is a people-first role.
You’ll build genuine relationships with successful entrepreneurs, understand their goals, connect them with the right people and opportunities, and ensure they get real value from their CUB membership.
What you'll do
- Own and manage a portfolio of members, becoming their trusted point of contact.
- Build strong, long-term member relationships through regular 1:1 engagement.
- Drive member engagement, satisfaction and retention across the membership lifecycle.
- Conduct member inductions, connection meetings and renewal meetings.
- Identify opportunities to create value through introductions, networking, events and personalised engagement.
- Own the renewal process, including identifying retention risks and managing renewal outcomes.
- Plan and execute private member lunches and events.
- Support CUB events and actively network with members to ensure everyone feels welcome and connected.
- Collaborate with our Community and Engagement teams to deliver an exceptional member experience.
What we're looking for
We’re looking for a genuine people person who loves meeting people, building relationships and making connections.
- 2+ years’ experience in Relationship Management, Account Management, Client Success, Customer Success, Business Development or a similar client-facing role.
- Exceptional communication and interpersonal skills.
- A natural ability to build rapport and establish trust quickly.
- Strong stakeholder and relationship management skills.
- Confidence in 1:1 conversations with business owners and senior professionals.
- A proactive, organised and commercially minded approach.
- Strong networking skills and high emotional intelligence.
- A genuine interest in business, entrepreneurship, networking and personal growth.
Why CUB?
- Build your network of some of Australia’s leading entrepreneurs.
- Accelerated career growth and skill development.
- Loyalty Leave - earn an extra day of annual leave every year.
- Join a fast-growing business with major expansion underway.
- #J-18808-Ljbffr
Head of Retention employer: CUB Club of United Business
CUB (Club of United Business) is an exceptional employer that prioritises a people-first culture, fostering genuine relationships and connections among its members. With a focus on employee growth, CUB offers accelerated career development opportunities and unique benefits like Loyalty Leave, allowing you to earn extra annual leave each year. Join a dynamic team dedicated to empowering Australia's ambitious business leaders in a vibrant and supportive environment.
Contact Details:
CUB Club of United Business Recruitment Team
