Customer Support Account Manager - WA

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Senior Recruitment Consultant | Mining OEMs

Company Overview

A leading OEM in the mining-equipment sector, delivering high-performance crushers, mills and wear-resistant components. The Perth office is a close-knit team of 10, emphasising autonomy, technical excellence and genuine work-life flexibility.

Role Purpose

As the WA Customer Support Account Manager, you will own and develop a portfolio of 5-6 key site-based accounts. Reporting to the Regional Customer Support Manager, you will drive spare-parts sales, after-sales service uptake and enduring customer relationships through proactive engagement, technical support coordination and strategic account planning.

Key Responsibilities

• Account Management:
  • Serve as primary liaison for 5-6 major mining sites across WA
  • Conduct regular site visits to build trust, diagnose needs and identify upsell/service opportunities
• Sales & Quoting:
  • Prepare and manage quotations, orders and pricing through the company's ERP/CRM system
  • Meet and exceed quarterly targets for spare-parts revenue and service contracts
• Technical Coordination:
  • Collaborate with field-service teams to resolve on-site issues and optimise maintenance schedules
  • Ensure parts availability and logistics to minimise downtime
• Customer Engagement:
  • Represent the business at site events, industry forums and customer workshops
  • Handle customer inquiries and escalations with professionalism and a solutions-focused approach
• Portfolio Development:
  • Maintain accurate account records and sales forecasts
  • Review performance metrics regularly to inform strategic account plans

Key Requirements

• Experience:
  • 4-5+ years in mining-related account management or spare-parts sales
  • Proven track record with crushers, drill bits, mill liners or similar equipment
• Technical Aptitude:
  • Mechanical curiosity and the ability to communicate effectively with operators and maintenance crews
  • Competent user of ERP/CRM systems (experience with Epicor is advantageous)
• Interpersonal Skills:
  • Excellent relationship-building and negotiation skills
  • Resilient under pressure; adept at managing customer feedback and escalations
• Work Style:
  • Highly autonomous self-starter with strong organisational discipline
  • Flexible to travel across WA (~1-2× per month) and balance office/WFH arrangements

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• IndustriesMining

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