Communications - Customer Engagement and Education
CSC Commonwealth Superannuation Corporation – Sydney NSW
Full time, Permanent
17h ago , from CSC Commonwealth Superannuation Corporation
Communications – Customer Engagement and Education
Full time | Canberra, Melbourne or Sydney
Great member education isn’t just about creating good content. It’s about helping people find the information they need, understand what it means for them and know what to do next.
We’re looking for a Communications – Member Engagement and Education star to help us create a more connected education experience for CSC members. Working within CSC’s Communications team, you’ll develop compelling content while also thinking about the complete journey around it.
What you’ll be doing
- Create engaging education and member communications across digital and other channels.
- Develop webinar content, presentations and supporting education resources.
- Design communications journeys before and after education interactions.
- Improve the structure, categorisation, tagging and discoverability of webinar and education content.
- Connect education with relevant information, tools, calculators, digital experiences and member support.
- Use customer insights, feedback and engagement data to improve content and communications.
- Translate complex superannuation and financial concepts into language people can understand and use.
- Contribute your skills to wider member campaigns, communications and strategic initiatives.
You’re a strong writer and communicator, but you also think beyond the words on the page. You’re interested in how people move through information and digital experiences: what they need to know, what might stop them, what should come next and how good communications can make that journey simpler. Experience in communications, content, customer engagement or education is important; superannuation or financial services experience is highly regarded but not essential.
Why this role?
This is an opportunity to do more than produce content. You’ll help shape how CSC members discover and experience education about their super and financial future and help build stronger connections between education, digital experiences and the support available to them.
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Communications - Customer Engagement and Education in Sydney employer: CSC Commonwealth Superannuation Corporation
CSC Commonwealth Superannuation Corporation is an exceptional employer that prioritises employee well-being and professional growth. With a flexible hybrid work model, enhanced parental leave, and a strong commitment to diversity and inclusion, CSC fosters a supportive environment where all employees can thrive. The organisation not only values high-quality compliance services but also invests in the development of its team members, ensuring they have the resources and opportunities to succeed in their careers.
Contact Details:
CSC Commonwealth Superannuation Corporation Recruitment Team
