At a Glance
- Tasks: Lead a team to resolve complex customer complaints and ensure fair outcomes.
- Company: Join CSC, a leading superannuation corporation with a focus on customer care.
- Benefits: Enjoy flexible remote/hybrid work options and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic and collaborative workplace.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in customer service and strong leadership abilities required.
The predicted salary is between 63000 - 77000 $ per year.
CSC Commonwealth Superannuation Corporation in Canberra is seeking a Team Leader, Customer Care to provide operational leadership to the Internal Dispute Resolution function.
You will lead a team handling complex complaints, ensuring fair, evidence-based outcomes while meeting regulatory standards and CSC policies.
You will oversee workflows, performance, and escalation of sensitive matters, driving continuous improvement through insights and cross-functional collaboration across CSC.
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Customer Care Team Leader – Remote in Canberra employer: CSC Commonwealth Superannuation Corporation
CSC Commonwealth Superannuation Corporation is an exceptional employer that prioritises employee well-being and professional growth. With a flexible hybrid work model, enhanced parental leave, and a strong commitment to diversity and inclusion, CSC fosters a supportive environment where all employees can thrive. The organisation not only values high-quality compliance services but also invests in the development of its team members, ensuring they have the resources and opportunities to succeed in their careers.
Contact Details:
CSC Commonwealth Superannuation Corporation Recruitment Team
