Venue Manager

Crystalbrook Flynn is located in the heart of the Cairns CBD and just steps from the esplanade. It features 311 stylish rooms and suites, three restaurants and bars, two glass swimming pools, conference and event spaces, Eleme Day Spa, and a 24-hour fitness centre.

The Opportunity: Flynn’s Italian is seeking an experienced Venue Manager to take ownership of the team, guest experience, and ongoing success of this vibrant Cairns restaurant. You will set the tone on the floor, build a confident and capable team, and work closely with our culinary leaders to deliver an experience that feels warm, energetic, and unmistakably Italian. This is a hands-on role with genuine scope to influence the venue. Alongside leading daily service, you will oversee rostering, labour and cost control, team development, compliance, and revenue performance. You will also collaborate with our hotel and marketing teams on events, activations, and promotions that strengthen Flynn’s Italian within the local dining scene.

The Talent: You are a confident and commercially minded hospitality leader who enjoys being present in the venue, connecting with guests, and supporting your team to perform at their best. You will bring:

• Proven management experience within a restaurant, bar, hotel or similarly busy hospitality venue
• A genuine passion for food, wine and memorable dining experiences
• Strong commercial capability, including budgeting, P&L analysis, rostering, labour management and cost control
• Experience recruiting, training and developing Food & Beverage teams
• A visible and supportive management style, with the confidence to guide service and respond calmly to challenges
• Strong communication, organisation and problem-solving skills
• Sound knowledge of RSA, WHS, food safety and operational compliance requirements
• Availability to work a rotating roster, including evenings, weekends and public holidays
• A current Responsible Service of Alcohol certificate
• A current First Aid certificate, or willingness to obtain one
• A Certificate IV in Hospitality is desirable but not essential

Why Us: At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable luxury practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast-growing, dynamic environment
• Regular service recognition and team engagement events

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars. We have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions. If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.