At a Glance
- Tasks: Lead a team to create unforgettable cruise experiences and drive business growth.
- Company: Join a top-rated travel group with a supportive and inclusive culture.
- Benefits: Enjoy exclusive travel perks, discounts, and tailored career development opportunities.
- Other info: Be part of a diverse crew committed to sustainability and community engagement.
- Why this job: Turn your passion for cruising into a rewarding career with autonomy and support.
- Qualifications: 4+ years of leadership experience in retail or travel, with a focus on customer service.
The predicted salary is between 56700 - 69300 $ per year.
Absolutely love setting sail on the seas? Have a knack for making travel dreams come true, especially when it comes to cruise adventures? Looking for your next leadership opportunity? Are you set to navigate your career to new horizons? We're currently on the lookout for an exceptional individual to help steer the ship as a Team Leader aboard our Miranda Store.
This is not a management role. It is a business ownership opportunity. Through our Business Ownership Scheme, you will build and run your own cruise retail business backed by the global infrastructure of Flight Centre Travel Group. You will own your P&L, lead your team, and grow your local market with the autonomy of a business owner and the security of a world-class travel group behind you.
Key Responsibilities:
- Apply strategic business insights to drive profitability, operational excellence, and market growth
- Lead, inspire, and coach your team to achieve sales targets while delivering exceptional customer experiences
- Train and maintain up-to-date product knowledge to confidently promote and sell cruise packages
- Build and nurture relationships with clients, suppliers, and your local community to grow your business network
- Manage end-to-end cruise bookings including quoting, invoicing, and confirming travel arrangements.
Who are you?
- Minimum 4 years’ leadership experience in the retail or wholesale Cruise or Travel Industry
- Proven experience working in a customer service environment and working towards sales targets
- GDS experience
- Exceptional focus on details, adept problem-solving skills, and thrive under pressure
- Ambitious, highly motivated, and proficient in organising tasks efficiently
What You’ll Enjoy:
- Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures
- Become a cruise expert with access to industry travel discounts and qualify for sponsored ‘Familiarisation Cruises’ to explore new destinations and cruise products worldwide
- You will be employed by an inclusive company that offers a team culture like no other in the industry
- Diverse Crew: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
- Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills
- Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
- Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
- Support and Employee Assistance Program for staff and family
- Regular awards nights, social team building and industry events, with the opportunity to attend global conferences
- Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
- As stewards of the seas, we’re committed to sustainable practices that protect the environment for the future of cruising and tourism
- Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
Team Leader – Miranda, NSW in Sydney employer: Cruiseabout Australia
At Cruiseabout Australia, we pride ourselves on being an exceptional employer that fosters a vibrant team culture and offers extensive perks for our Cruise Consultants. Located in West Lakes, our supportive environment encourages personal and professional growth, allowing you to thrive in your travel career while enjoying exclusive discounts and benefits that make every day rewarding. Join us to turn dream holidays into reality and be part of a passionate team dedicated to outstanding service.
