At a Glance
- Tasks: Guide customers in planning unforgettable cruise adventures and achieve sales targets.
- Company: Join Cruiseabout, a supportive team rated 94% Great Place to Work®.
- Benefits: Enjoy epic travel perks, career progression, and exclusive discounts.
- Other info: Be part of a diverse crew committed to sustainability and community support.
- Why this job: Turn your passion for cruising into a rewarding career with endless opportunities.
- Qualifications: Customer service experience and a love for travel; cruise experience preferred.
The predicted salary is between 47250 - 57750 $ per year.
Turn Your Love of Cruising into a Dream Career!
Absolutely love cruising in all its forms – ocean cruises, river cruising, and everything in between?
Have a passion for turning travel dreams into unforgettable cruise adventures?
Cruiseabout is searching for cruise enthusiasts to join our Doncaster store! If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage.
Let's turn your passion for cruise holidays into a rewarding career.
Join the cruise revolution and CruiseIntoYourDreamJob with us!
Why You'll Love Working Here
Because this isn't just a job, it's a crew you'll be proud to sail with. You'll turn your passion for cruising into a career, be surrounded by supportive teammates, and be genuinely celebrated for your wins. With epic travel perks, real career progression, and a culture our people rated 94% Great Place to Work®, you'll feel right at home from day one.
What You'll Be Doing
As a Cruise Consultant, you'll be the expert guiding customers from "just dreaming" to "bon voyage!", creating cruise holidays they'll never forget.
Your Key Responsibilities
- Quote, book, and invoice cruise bookings and packages with accuracy and flair
- Achieve monthly sales targets and KPIs
- Deliver outstanding service across walk-in, email, and phone enquiries
- Maximise every opportunity through upselling and cross‐selling
- Monitor and action all relevant mailboxes daily
- Maintain strong product knowledge to confidently recommend the perfect cruise
Who We're Looking For
You're passionate, driven, and love working toward results, especially when travel is involved.
You'll Bring:
- Proven customer service experience with exposure to sales targets
- Previous travel or cruise experience (preferred but not essential)
- GDS experience (preferred but not essential)
- A keen eye for detail and strong problem‐solving skills
- The ability to thrive in a fast‐paced environment
- Motivation, organisation, and a love of exceeding expectations
What's In It For You?
- Cruise Perks Galore
- Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures
- See the World
- Industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe
- Award‐Winning Culture
- Cruiseabout proudly scored an outstanding 94% in the Great Place to Work® survey—our people genuinely love what they do and who they work with!
- Backed by Flight Centre Travel Group Australia, a certified Great Place to Work® (ANZ)
- Diverse & Inclusive Crew
- Learn & Grow
- Tailored Learning & Development pathways, including in‐depth cruise product training
- Exclusive Staff Benefits
- Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan
- Endless Career Opportunities
- Grow your career across our global network—we proudly promote from within
- Health & Wellbeing
- Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives
- Mental Health Support
- Employee Assistance Program available for you and your family
- Social & Industry Events
- Awards nights, team celebrations, and opportunities to attend global conferences (next stop: Bangkok 2026!)
- Giving Back
- Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving
- Sustainability at the Helm
- We're committed to protecting the oceans and the future of cruising through responsible and sustainable practices
- Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
We're an Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds
Travel Consultant – Doncaster in Melbourne employer: Cruiseabout Australia
At Cruiseabout Australia, we pride ourselves on being an exceptional employer that fosters a vibrant team culture and offers extensive perks for our Cruise Consultants. Located in West Lakes, our supportive environment encourages personal and professional growth, allowing you to thrive in your travel career while enjoying exclusive discounts and benefits that make every day rewarding. Join us to turn dream holidays into reality and be part of a passionate team dedicated to outstanding service.
