Hands-on delivery of high-quality events from set-up through to pack-down, ensuring each event runs safely, efficiently and in line with the agreed client brief. This role works closely with the Venue & Events Manager, suppliers, and venue stakeholders to create a professional, seamless and welcoming experience.
Key responsibilities
Confirm event requirements, schedules, floor plans, equipment, catering arrangements and supplier access before each event, and communicate updates clearly to all relevant parties
Support venue set-up, service delivery, event transitions and pack-down, checking that presentation, timing, safety and guest-service standards are consistently met
Provide clear, confident and respectful direction to event and hospitality staff, conduct briefings and maintain effective communication with clients, suppliers and venue stakeholders
Manage complaints, conflict and operational disruptions promptly and professionally, escalating significant matters where appropriate and documenting relevant outcomes
Anticipate operational risks, think quickly under pressure and implement practical, solutions-focused responses that minimise disruption to the event and guest experience
Monitor service standards, presentation, cleanliness and compliance with workplace health and safety, responsible service and venue procedures
Act as an on-site point of contact, responding to guest and client needs and resolving issues while maintaining a calm, professional presence throughout events
About you
Demonstrated experience in event operations, hospitality or food and beverage service, with a strong understanding of venue presentation, service standards, event timing and operational workflows
Proven front-of-house experience and confidence acting as an on-site point of contact
Present professionally, remain composed in a fast-paced environment and demonstrate reliability, initiative, attention to detail and a strong customer-service focus
Available for event-based hours, which will include evenings and weekends
Comfortable undertaking hands-on duties such as moving event equipment and remaining on your feet for extended periods, subject to reasonable workplace adjustments
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Onsite Event Operations Lead in Melbourne employer: Cruden Farm
Cruden Farm is an exceptional employer that values teamwork and creativity, offering a vibrant work culture where every team member plays a crucial role in delivering memorable events. Located in a picturesque setting, employees enjoy unique benefits such as flexible working arrangements and opportunities for professional growth, making it an ideal place for those seeking meaningful and rewarding employment in event management.
