At a Glance
- Tasks: Monitor and report on casino activities to ensure compliance and safety.
- Company: Join the vibrant team at Lasseters Casino in Alice Springs.
- Benefits: Enjoy discounts, meals on shifts, and professional development opportunities.
- Other info: Flexible 24/7 roster with excellent career advancement potential.
- Why this job: Play a crucial role in maintaining a safe and secure gaming environment.
- Qualifications: Experience in security operations or relevant fields; strong observational skills required.
The predicted salary is between 49500 - 60500 $ per year.
The Surveillance Operator is responsible for monitoring, recording, and reporting all casino and property activity to ensure compliance with gaming legislation, internal controls, and venue policies.
This role plays a critical part in protecting Lasseters’ gaming licence, assets, staff, and guests.
The Surveillance Operator maintains constant vigilance across gaming areas, public spaces, and back-of-house operations, identifying irregular activity, supporting investigations, and ensuring operational integrity at all times.
I have these skills
- High integrity and discretion
- Strong observational and analytical skills
- Calm and composed under pressure
- Excellent attention to detail
- Strong focus and sustained concentration
- WHAT - Experience and competency I have
- AQF Certificate II or III in Security Operations OR
- At least 1 year of relevant experience OR
- Professional and confidential communication
- Strong work ethic
- Ability to remain objective and impartial
- Cultural awareness
- At least 3 years of relevant experience in lieu of formal qualifications
- Ability to obtain and maintain a Casino Operatives Licence
- RSA and RSG (or ability to obtain)
- Experience in surveillance, security, gaming operations, or compliance environments
- Preferable strong understanding of casino operations (EG, Table Games, TAB, Keno)
- Preferable knowledge of gaming legislation and internal controls
- Ability to interpret procedures and identify irregularities
- Experience writing detailed and accurate reports
- Competency with CCTV systems and surveillance software
- Strong time-management and organisational skills
- Ability to work across a 24/7 roster including nights, weekends and public holidays
- Professional presentation and always conduct
- WHY - I do what I do
- To protect Lasseters’ gaming licence and operational integrity
- To detect and prevent fraud, theft, and regulatory breaches
- To ensure compliance with gaming legislation and internal controls
- To provide evidence and documentation for investigations
- To support a safe and secure environment for staff and guests
PO Box 2632, Alice Springs, NT 0871 Australia
P +61 8 8950 7777 www. lasseters. com. au
Alice Springs Casino Operations Pty Ltd ABN 42 551 060 580
Surveillance Operator
Responsible to Surveillance Manager
- HOW – Key Responsibilities
- Surveillance Monitoring
- Monitor all gaming areas including Electronic Gaming, Table Games, TAB and Keno
- Observe patron and staff behaviour for irregular or suspicious activity
- Ensure compliance with gaming rules, procedures, and internal controls
- Conduct routine surveillance audits as directed
- Incident Detection & Investigation
- Identify potential fraud, theft, collusion, or procedural breaches
- Review and extract CCTV footage when required
- Support investigations in coordination with Gaming Management and Security
- Escalate concerns promptly to the Surveillance Manager or Gaming Manager
- Reporting & Documentation
- Maintain accurate logs of observations and incidents
- Prepare detailed written reports in line with regulatory requirements
- Provide video evidence and documentation as requested
- Maintain confidentiality and data security at all times
- Compliance & Risk Management
- Ensure surveillance operations meet all regulatory and licensing obligations
- Support audits and regulatory inspections
- Assist with internal control reviews and compliance assessments
- Team Collaboration
- Liaise with Security, Gaming Supervisors, and Management
- Maintain strict confidentiality regarding surveillance operations
- Contribute to a professional and cooperative working environment
- We Value – Our People, Our Team
- Staff benefits, health club, 25% discount on food and beverages across Lasseters Operations
- Meals provided while you are on eligible shifts.
- Uniforms are provided and laundered.
- Professional development, training, and career advancement
- IHG Employee Benefits Program Membership
- Staff & family social events
- #J-18808-Ljbffr
Surveillance Operator employer: Crowne Plaza Alice Springs Lasseters
Lasseters is an exceptional employer located in the heart of Alice Springs, offering a dynamic work environment for Surveillance Operators dedicated to maintaining the integrity of gaming operations. With a strong focus on employee development, we provide comprehensive training and career advancement opportunities, alongside attractive benefits such as discounted meals, health club access, and social events that foster a supportive team culture. Join us to be part of a professional team committed to ensuring a safe and compliant gaming experience for all guests and staff.
Contact Details:
Crowne Plaza Alice Springs Lasseters Recruitment Team
