At a Glance
- Tasks: Oversee daily hotel operations and ensure exceptional guest experiences.
- Company: Join the vibrant team at Lasseters Hotel Casino in Alice Springs.
- Benefits: Enjoy discounts on food, health club memberships, and professional development.
- Other info: Great career progression opportunities and fun staff events await you!
- Why this job: Be part of a dynamic environment where you can make guests feel at home.
- Qualifications: Experience in hotel operations or strong customer service skills required.
The predicted salary is between 73865 - 85000 $ per year.
Lasseters Hotel Casino is seeking a motivated and service-driven Hotel Service Manager to oversee daily hotel operations, including Front Office, Housekeeping, Concierge, and Guest Services. This role ensures exceptional guest experiences, smooth departmental coordination, and high service standards across the hotel.
About the Role
- Support and coordinate guest service operations across hotel departments
- Ensure rooms and public areas meet brand cleanliness and presentation standards
- Supervise and support frontline staff during daily operations
- Handle guest enquiries, feedback, and service recovery professionally
- Liaise with Housekeeping, Maintenance, and Front Office to ensure seamless service
- Uphold safety, hygiene, and hotel procedures
What We’re Looking For
- Experience in hotel operations or guest services
- Strong customer service and communication skills
- Ability to supervise and support staff
- Organised, reliable, and able to work in a fast-paced environment
- Professional presentation and strong attention to detail
Qualification Requirements
- AQF Certificate II or III in Hospitality or Hotel Operations OR
- 1 year of relevant experience, OR
- 3 years of experience in lieu of formal qualifications
We Offer You
- 25% discount on food and beverages across Lasseters operations
- Discounted Health Club membership and Day Spa treatments
- IHG Employee Benefits Program
- Meals provided while on eligible shifts
- Uniforms provided and laundered
- Training, professional development, and career progression pathways
- Staff and family social events
Hotel Service Manager in Alice Springs employer: Crowne Plaza Alice Springs Lasseters
Lasseters is an exceptional employer located in the heart of Alice Springs, offering a dynamic work environment for Surveillance Operators dedicated to maintaining the integrity of gaming operations. With a strong focus on employee development, we provide comprehensive training and career advancement opportunities, alongside attractive benefits such as discounted meals, health club access, and social events that foster a supportive team culture. Join us to be part of a professional team committed to ensuring a safe and compliant gaming experience for all guests and staff.
Contact Details:
Crowne Plaza Alice Springs Lasseters Recruitment Team
