Crown Spa is Sydney’s most exclusive luxury wellness experience, offering indulgent facials, massages and world-class treatments within a tranquil harbourfront setting. With 11 treatment rooms, vitality spa, steam room, infra-red sauna and experience shower facilities and outdoor terraces, it is a truly unique sanctuary for personalised self-care.
The Role:
We are seeking a Full-Time Spa Receptionist, in this role you will deliver a warm, professional welcome, manage bookings and enquiries and support daily spa operations while ensuring a seamless five-star guest experience. This role requires flexibility across a 7-day rotating roster, including weekends and public holidays.
Key Responsibilities:
- Deliver a warm, professional welcome to all guests and residents
- Manage bookings, enquiries, and updates efficiently
- Provide clear guidance on treatments and products
- Maintain presentation of reception and spa areas
- Support daily operations and therapist coordination
- Support management with stock take and any ad hoc tasks
- Promote services and retail to enhance guest experience
- Uphold five-star service standards at all times
About You:
You will bring experience in a luxury spa, hotel, or customer-facing environment, with strong multitasking skills and the ability to remain composed in a fast-paced setting. A passion for wellness and hospitality, excellent communication skills, confidence using booking systems, and a polished, professional presentation are essential.
NSW Responsible Service of Alcohol (RSA) certification is required for this position, as part of the role includes offering beverages to guests.
What’s on Offer:
- Opportunity to be part of a iconic hospitality brand
- Ongoing product training with world-class brands
- Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property
- Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
- Chance to take part and be rewarded in Crown’s group-wide recognition and awards program
- Ability to be an active member and contribute to Crown’s community, diversity & inclusion committees
- Access to discounts with our corporate partners – including tickets to events, performances and more
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Spa Receptionist employer: Crown Resorts
Crown Resorts is an exceptional employer that fosters a dynamic and creative work environment, particularly for the Senior Graphic Designer role in vibrant cities like Perth, Melbourne, and Sydney. With a strong emphasis on collaboration and innovation, employees enjoy opportunities for professional growth, access to cutting-edge resources, and the chance to contribute to high-profile brand campaigns that resonate across multiple properties. The company values its team members, offering a supportive culture that encourages creativity and excellence in design.
