Front Office Manager

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Role

We’re seeking a stand-out Front Office Manager to set the benchmark for guest excellence at Towers Hotel, one of Crown’s premier luxury destinations. Reporting to the Rooms Division Manager, you’ll have end-to-end accountability for Front Office, Bell Services, Valet and Duty Management teams across a complex hotel environment. This is a defining leadership opportunity for a guest-obsessed hospitality professional who leads from the front. You’ll inspire high-performing teams and ensure every interaction, moment and experience consistently reflects Tower’s uncompromising standards of service.

Key Responsibilities

• Lead all aspects of the Front Office, including Front Desk, Bell Desk, Driveway and Duty Managers, ensuring smooth daily operations and outstanding guest service.
• Champion service standards across all guest touchpoints and take the lead on service recovery for escalated concerns.
• Manage departmental budgets and P&L reporting, achieving financial targets while maintaining operational effectiveness.
• Inspire, coach, and develop a high-performing team, cultivating a culture of accountability, growth, and continuous improvement.
• Collaborate with internal stakeholders across Crown properties and departments, ensuring policies, procedures, and compliance standards are consistently upheld and reviewed.

About You

You’re a polished hospitality professional with a strong leadership presence and a genuine passion for people and service. You’ll bring:

• Extensive experience in premium or luxury hospitality with 2–3 years’ proven leadership at Front Office management level (preferred).
• Open to candidates from diverse backgrounds who have management exposure within a fast-paced, luxury environment.
• Strong commercial acumen, including budgeting, payroll and labour efficiency management.
• A guest-centric mindset with the confidence to lead service recovery at the highest level.
• Demonstrated success leading large frontline teams and developing future leaders.
• High emotional intelligence, excellent communication skills and a calm, solutions-focused approach.
• Proficiency in OPERA PMS and the ability to adapt quickly to systems and change.
• A visible, hands-on leadership style, trusted, respected and present on the floor.

What we offer you

• Attractive annual salary package plus incentive bonus plan.
• Complimentary onsite meals, discounted parking and generous discounts across Crown hotels, dining and entertainment.
• A supportive, inclusive workplace that values individuality, diversity and belonging.
• Career development opportunities within one of Australia’s most iconic hospitality organisations.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.