At a Glance
- Tasks: Provide exceptional service and create memorable experiences for residents and guests.
- Company: Join the iconic Crown Resorts team, known for luxury and world-class hospitality.
- Benefits: Enjoy complimentary meals, generous accommodation discounts, and access to health perks.
- Other info: Flexible shifts available; perfect for those seeking a vibrant work culture.
- Why this job: Be part of a dynamic team in a prestigious environment with endless growth opportunities.
- Qualifications: Experience in hospitality or residential roles and strong communication skills.
The predicted salary is between 47250 - 57750 $ per year.
Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role Crown Sydney is home to the ultra-prestigious Crown Residences at One Barangaroo, and we’re looking for exceptional talent to join our Residential Concierge team on a full-time, permanent basis. As a Crown Ambassador, you’ll provide elevated service experiences for all guests and visitors, ensuring the needs and requirements of our residents are fulfilled, and every interaction is seamless and memorable. From coordinating restaurant and amenity bookings to facilitating access to residential services, you'll work closely with teams across the property to create exceptional end-to-end experiences. As our Residential Concierge team operates 24/7, you'll need flexibility to work a rotating roster across day, evening, overnight, weekend and public holiday shifts.
You’ll be:
- Actively contributing to effective and efficient daily operations of the Residential Concierge desk
- Providing accurate and timely information and advice to all guests, visitors and residents
- Responding to special requests, account payments and other various queries
- Entering data and relevant information in MYBOS and Opera, ensuring accurate record history
- Collaborating with Bell Services, Loading Dock, Front Office & Villas, Gaming, Property Services, Spa and Food & Beverage
- Completing daily tours of the Crown Sydney observation deck, escorting to the deck and giving insights into the Crown Sydney resort, local area and key sights of Sydney
You’ll bring:
- Experience in a similar frontline hosting role within a hotel, hospitality or residential environment
- Ability to provide superior service and uphold expectations within a luxury environment
- Strong skills with the Microsoft office suite of products (Word, Excel, Sharepoint, Teams etc)
- Ability to work with and manage multiple channels of communication and technology
- Permanent and unrestricted working rights in Australia
- Understanding of Residential or Hotel PMS, such as MYBOS or OPERA is advantageous
On offer:
- Opportunity to develop a long-term career within Residential Concierge at an iconic, luxury residence
- Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property
- Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
- Access to discounts across health & wellbeing, novated leasing options & more
- A uniform that’s washed and laundered free for every shift by our on-site wardrobe team
To be considered you must hold permanent, unrestricted Australian working rights.
Residential Concierge Attendant in Sydney employer: Crown Resorts Limited
Crown Resorts is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to thrive in the fast-paced casino environment of Melbourne. With a strong focus on employee growth, we offer comprehensive training programs and opportunities for career advancement, ensuring that our team members can develop their skills while enjoying unique benefits such as exclusive access to events and a vibrant workplace atmosphere. Join us to be part of a team that values innovation, collaboration, and a customer-first approach, making every day rewarding and meaningful.
