Crown Resorts seeks an experienced Voice of Guest (VoG) Program Lead to own Crown's enterprise guest listening program and transform guest feedback into strategic actions across our hotels and venues. The role focuses on governance, data insights, and experience improvement at scale.
Based in Melbourne or Sydney, you’ll manage Qualtrics platform administration, dashboards and reporting, and lead change management to drive adoption across the business.
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Voice of Guest Lead: Experience Insights & Strategy in Melbourne employer: Crown Resorts Limited
Crown Resorts is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to thrive in the fast-paced casino environment of Melbourne. With a strong focus on employee growth, we offer comprehensive training programs and opportunities for career advancement, ensuring that our team members can develop their skills while enjoying unique benefits such as exclusive access to events and a vibrant workplace atmosphere. Join us to be part of a team that values innovation, collaboration, and a customer-first approach, making every day rewarding and meaningful.
