Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world‑class experiences for our guests and our people. We value passion, optimism, and an appetite for change — for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
About the Role
In this leadership position, you will support the Spa Manager in overseeing the daily operations of Crown Spa, ensuring exceptional guest experiences while driving team performance, revenue growth, and operational excellence. You’ll be a visible leader, fostering a high‑performing team and delivering personalized, luxury service aligned with Crown’s brand standards.
Key Responsibilities
- Oversee day‑to‑day spa operations, ensuring seamless service delivery and exceptional guest experiences
- Lead, coach and develop a high‑performing team across therapists, hosts and attendants
- Deliver personalized luxury service, manage VIP interactions, and resolve guest feedback effectively
- Drive revenue growth across treatments and retail through upselling and team engagement
- Manage labour, rosters, inventory and costs to optimise operational and financial performance
- Uphold compliance with health and safety standards, proactively identifying and mitigating risk
- Support training, marketing initiatives and maintain Crown’s service, brand and safety standards
About You
- Proven leadership experience in a 5‑star luxury spa or similar environment
- Strong people management skills with the ability to inspire and develop high‑performing teams
- Strong conflict resolution skills
- Demonstrated experience driving revenue, managing costs and working with financial metrics
- Exceptional guest service skills with a passion for delivering personalized experiences
- High level of professionalism, presentation and attention to detail
- Strong communication, problem‑solving and stakeholder engagement skills
- Experience with spa or hotel systems (e.g. Book4Time, Opera, Micros) and adept in Microsoft Office skills
- Relevant qualifications in beauty, massage, health or spa management preferred
What We Offer
- Opportunity to work within one of Australia’s leading luxury resorts
- Career development and progression opportunities
- A collaborative and inclusive team environment
- Access to Crown employee benefits and discounts
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. Our Talent Community is a place to stay connected with life at Crown Resorts.
It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.
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Assistant Spa Manager employer: Crown Resorts Limited
Crown Resorts is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to thrive in the fast-paced casino environment of Melbourne. With a strong focus on employee growth, we offer comprehensive training programs and opportunities for career advancement, ensuring that our team members can develop their skills while enjoying unique benefits such as exclusive access to events and a vibrant workplace atmosphere. Join us to be part of a team that values innovation, collaboration, and a customer-first approach, making every day rewarding and meaningful.
