At a Glance
- Tasks: Transform data into insights that enhance service performance and drive operational excellence.
- Company: Join a family-owned global leader in materials handling equipment.
- Benefits: Enjoy discounts, health support, and a welcoming work environment.
- Other info: Be part of a supportive team with opportunities for career growth.
- Why this job: Make a real impact by improving service delivery across national operations.
- Qualifications: Experience in data analysis, strong Excel skills, and excellent communication.
The predicted salary is between 82440 - 100760 $ per year.
Are you passionate about turning data into actionable insights that drive operational excellence? We are seeking a Senior Branch Operations Service Analyst to join our Service team. This is a pivotal role focused on enhancing service performance across our national operations.
About The Role
As a Senior Branch Operations Service Analyst, you will be responsible for delivering high-quality reporting and analysis to support decision-making and continuous improvement in service delivery. You'll work closely with branch and national stakeholders to monitor key service metrics such as technician productivity, job efficiency, preventative maintenance compliance, and customer satisfaction.
Responsibilities
- Support branch operations through reporting, programs, and contractor management
- Prepare and distribute weekly, monthly, and quarterly service reports
- Conduct root cause analysis and performance reviews across service, fleet, and rental operations
- Ensure data quality and integrity through validation and reconciliation
- Assist in service planning and technician capacity analysis
- Identify and recommend continuous improvement opportunities
What You'll Bring
- Proven experience in data analysis or service reporting within a technical or industrial environment
- Advanced skills in Excel and/or Power Query, and Power BI
- Strong analytical mindset and attention to detail
- Excellent communication and stakeholder engagement skills
- Experience in the forklift, heavy equipment, or mechanical service industry is highly desirable
- Familiarity with ERP/Service platforms such as AS400, IFS, SAP or similar
Preferred Qualifications
- Accounting qualifications
- Power BI Data Analyst Associate certification (PL300)
Benefits
What sets us apart? Crown's history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.
As a Crown employee you get to enjoy:
- A benefits program which gives you access to discounts and cashback from over 400+ retailers nationwide
- Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals
- Corporate Rates for Private Health Insurance
- An inclusive working environment
- An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options
The Company
Crown Equipment is a well-respected global Materials Handling Equipment company with a long-standing presence in the Australian market. The company operates across all Australian states and territories and supports a broad customer base with skilled staff, quality products, strong service and parts back-up, and leading-edge technology.
Senior Branch Operations Service Administrator in Sydney employer: Crown Equipment Pty Ltd - Australia
Crown Equipment Pty Ltd is an exceptional employer, offering a dynamic work environment for Field Forklift Technicians in New South Wales. With industry-leading onboarding and training programs, employees are empowered to grow their careers while enjoying the benefits of ample overtime opportunities and a supportive team culture that values safety and excellence in service.
Contact Details:
Crown Equipment Pty Ltd - Australia Recruitment Team
