Technical Support Engineer – Remote in Adelaide

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward.

About The Role

As a Technical Support Engineer, you will be part of a highly skilled Customer Support team working with CrowdStrike customers globally across multiple security product offerings. This role is based in Australia and requires professional proficiency in both English and Korean to support our growing Korean-speaking customer base across the Asia‑Pacific region. The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution — helping customers receive the most benefit from their investment in the CrowdStrike Falcon® platform.

What You’ll Do

• Be part of a highly skilled Customer Support team, supporting CrowdStrike customers 24x7 globally, with dedicated focus on Korean‑speaking customers across the Asia‑Pacific region.
• Work in a dynamic and exciting technical environment with a relentless focus on delighting customers, partners and teammates.
• Demonstrate ownership of customer concerns — assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve issues to the satisfaction of our customers.
• Communicate effectively with internal and external stakeholders and collaborate to resolve customer escalations quickly.
• Partner with product experts and engineering teams to fix bugs or enhance product features.
• Manage time and workload to meet or exceed operational goals.
• Learn cutting‑edge technologies and new product features as they are released.
• Create and share knowledge articles and contribute to mentoring and training efforts.
• Work scheduled shifts and holidays as required by business needs.

What You’ll Need

• 3–8 years of experience in a product technical support role supporting global enterprise customers.
• Professional proficiency in Korean and English — written and verbal — required to effectively support CrowdStrike's Korean‑speaking enterprise customers across the JAPAC region.
• Outstanding oral and written communication skills.
• Strong customer focus with analytical thinking and logical troubleshooting aptitude.
• Proven experience troubleshooting and diagnosing issues at the application and operating system level within Windows, Linux or Mac environments.
• Understanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network I/O, Windows registry, software distribution and related concepts.
• Hands‑on experience using tools and techniques to debug problems within Windows, Linux or Mac environments.
• Proven experience utilizing AI technologies to enhance decision‑making, streamline workflows and processes, improve efficiency and drive business outcomes.

Plus expertise in one or more of the following specialisation domains:

• SIEM/SOAR
• Identity Management
• Cloud Technologies

Bonus Points

• Prior experience supporting Korean‑speaking enterprise customers in a technical capacity.
• Experience working in or with the Asia‑Pacific cybersecurity market.
• Familiarity with the CrowdStrike Falcon® platform or other endpoint detection and response (EDR) solutions.

Benefits Of Working At CrowdStrike

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees regardless of level or role.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
• Vibrant office culture with world class amenities.
• Great Place to Work Certified™ across the globe.

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.