At a Glance
- Tasks: Lead a dynamic Customer Service team and ensure exceptional service delivery.
- Company: Join Criterion Industries, a vibrant family-owned business with 40+ years of success.
- Benefits: Enjoy a competitive salary, Monday to Friday work, and career growth opportunities.
- Other info: Fast-paced environment with opportunities for personal and professional development.
- Why this job: Be part of a supportive culture where your contributions are celebrated and recognised.
- Qualifications: Proven leadership experience in customer service and strong communication skills.
The predicted salary is between 63000 - 77000 $ per year.
- Glendenning, New South Wales 2761, Australia • A$100,000 - A$120,000
- Full-time Permanent Mid-level Senior
- Posted 18 Sep 2026
- Description
Welcome to Criterion Industries!
At Criterion, we don’t just offer jobs - we build careers.
As a fast-growing, family-owned company with over 40 years in the industry, we take pride in delivering high-quality aluminium partitioning systems, sliding systems, doors, and hardware accessories to the commercial and residential building sectors.
Our culture is Energetic, Committed, and United - values that drive us every day.
You’ll feel it the moment you step into our vibrant, modern head office in Glendenning (Western Sydney), NSW.
We’re looking for driven individuals who want to be part of a structured, high-performance team, where success is recognised, and contributions are celebrated at every opportunity.
Why Join Criterion?
- Monday to Friday role (no weekends)
- Career growth in a fast-growing business
- Supportive, energetic, and team-focused culture
About the Role
As our Customer Service Team Leader, you'll lead and support our Customer Service team, ensuring exceptional service, efficient case management, and strong team performance.
You’ll be the go-to person for customer escalations, team coaching, and workflow management, while also managing key customer accounts and helping drive business growth.
- What You’ll Be Doing
- Leadership & Team Management
- Lead, motivate, and support the Customer Service team
- Manage daily workflows and team workloads
- Handle customer escalations and complex issues
- Coach team members through regular feedback and one-on-one meetings
- Identify training and development opportunities
- Improve processes to enhance customer experience and team efficiency
- Support onboarding, training, and performance review activities
- Customer & Account Management
- Build strong relationships with key customer accounts
- Act as the link between customers, sales, operations, and suppliers
- Provide timely updates on orders and enquiries
- Ensure all customer interactions are accurately captured in Salesforce
- Follow up quotes, projects, and opportunities
- Help convert opportunities into orders
- Identify growth opportunities within existing accounts
- Promote new products and support new customer onboarding
- Contribute to achieving sales and revenue targets
- Administration & Systems
- Maintain accurate records in Salesforce and Business Central
- Process orders and quotations
- Complete customer follow-ups and outbound calls
- Escalate issues when required
- What We’re Looking For
- Proven experience leading a customer service team
- Strong people leadership and coaching skills
- Exceptional communication and relationship-building abilities
- Ability to thrive in a fast-paced environment and juggle competing priorities
- Strong problem-solving and decision-making skills
- Confidence using CRM and ERP systems
- A proactive, accountable, and results-driven mindset
- Highly Desirable
- Experience within manufacturing, building products, construction, industrial, or wholesale distribution industries
- Experience with Salesforce or similar CRM systems
- Experience working with sales teams and managing customer accounts
- #J-18808-Ljbffr
Customer Service Manager in Blacktown employer: Criterion Industries Pty
Criterion Industries is an exceptional employer, offering a key sales leadership role in Victoria that empowers you to lead a capable team and directly influence sales performance. With a strong focus on employee growth, competitive salary packages, and a collaborative work culture, you will thrive in an environment that values quality, service, and performance. Join us to be part of a growing Australian manufacturer where your contributions are recognised and rewarded.
