At a Glance
- Tasks: Build strong customer relationships and ensure they get the most from our platform.
- Company: Join a dynamic team at a leading SaaS company focused on customer success.
- Benefits: Flexible work hours, competitive pay, and opportunities for professional growth.
- Other info: Part-time or full-time options available for a great work-life balance.
- Why this job: Make a real difference by helping clients succeed and thrive with our solutions.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 63000 - 77000 $ per year.
Job Description
Enterprise Customer Success Managers are responsible for developing customer relationships that promote customer retention and loyalty.
Enterprise Customer Success Managers work closely with customers to ensure they are satisfied with and leverage Criteria’s platform.
Enterprise Customer Success Managers work closely with Account Managers to support customer retention and ensure clients are maximizing value out of their Criteria solution.
The primary responsibilities of this role include
- Ensure that Enterprise customers derive maximum value from their subscription investment.
- Onboard new clients, managing all aspects of the account, user administration and provide product training based upon client specific use cases and objectives.
- Partner with Enterprise Account Managers to support client renewal, retention and ongoing satisfaction.
- Understand Criteria’s strategic and competitive position and be an effective advocate for our product.
- Identify, analyze, and remove roadblocks to growth to ensure customer success.
- Develop success plans for each client.
- Rapidly and efficiently respond to incoming customer support calls and emails.
- Provide web-based training and product implementation support.
- Proactively manage all customer requests to satisfactory conclusion.
- Document all customer interactions in our CRM software.
- Drive product improvements and help inform product development initiatives by listening to customer feedback and relaying it to our product development team.
- To be successful in this role the incumbent will demonstrate the following:
- High school diploma or equivalent, required. Bachelor’s degree, preferred.
- Previous related experience (in any of the following fields: recruitment, talent acquisition, customer success, account management, customer service, Saa S training or technical support).
- Solid business acumen, and experience with Saa S model, preferred.
- Strong verbal and written communication skills.
- Exceptional interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Solid organizational skills, follow-through, and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Proven ability to prioritize tasks and to delegate them when appropriate.
- Knowledge and understanding of web-based technologies, curiosity, and enthusiasm
- Proficient with Microsoft Office Suite or related software.
We are open to offering the right candidate either Part Time or a Full Time position, we encourage flexibility and work life balance.
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Enterprise Customer Success Manager in Darwin employer: Criteria Corp
At Criteria, we pride ourselves on being an exceptional employer that values employee growth and work-life balance. Our collaborative work culture fosters strong relationships, allowing Enterprise Customer Success Managers to thrive while ensuring our clients maximise their investment in our platform. With flexible working options and a commitment to professional development, we empower our team to drive customer success and contribute to meaningful outcomes.
